I just dealt with them on this issue as well. I called to correct a bill I received for a copay for lab work. I told them I have never been charged a copay for any lab work and I have not received notice of changes to this policy from my insurance. Villages Health informed me it was my health insurance's policy. Of course, I will call my insurance but this forum just helped me clarify what is happening. Thank you! It is Villages Health's right to do business that way (which needs to be challenged) and my right to return to Quest when I need lab work. VH was convenient. I can't afford their convenience.
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