Hello,
I just happened to come across this forum. I'm a Benefits Advisor with Aon.
A few things you should know about your Benefits Advisors - we are overworked, generally disregarded by our company. It's a call center environment so many of us are suffering just as badly as you having to go through this transition. There are major concerns regarding whether or not we will be able to successfully enroll all 225,000 of you on time, if we have the capacity to do such a thing. If too many people cannot decide on their first call what they want for an insurance policy, it is likely we may not enroll all 225,000 before the end of November, which was our original goal (the deadline is still December 31).
Employee engagement (i.e. job satisfaction and work productivity) at our company is extremely low. While Aon has been trying to make improvements, there is a general disrespect for the Benefits Advisor, who is generally overworked, forced to work on days right before and right after major holidays (i.e. Thanksgiving, Christmas, New Year's). Sometimes, though, its not just Aon that tends to disrespect us, but the retirees, too! We feel the heat from everyone, and we are tracked by CMS via our recorded calls, so if we do something incorrectly, we get fined or sent to hell. Then there's some jerkface on the other end of the call that's monitoring us and telling us how much we suck at our job. The job of your BA is rough. Our only saving grace is that many of us really do want to do what is in your best interest. The bad news is, however, that Aon's interests do not always coincide with us. Aon is only looking for the bottom line and to preserve their reputation at all times, even if that means withholding information from you, and from us. That's fairly obvious, or else we as Benefits Advisors would be much happier as they'd make more investments into our needs and involve us in their strategy. As if that would ever happen. We are just robotic drones which are generally not allowed to have an opinion or allowed to voice discontent. Except on message boards like these when we're safely anonymous.
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