[ltckochde]

Two couples-7:15 reservations last Fri. Large group 12+ seated*6:30. We were seated as the large group was ordering. *Overall, very slow service. Took forever to get drinks - the groups waitress noticed us and said she'd pick us up and took our drink order. So, she was taking ours and the group's orders together. We ordered 2 shank specials, veal parm, and lasagna. Lots of problems with the big group. Two walked out mid-service. Three NEVER got their orders. Heard two men tell the waitress to cancel their orders. Many of the others asked to have their food packed up to go. Meanwhile our table - after some time waitress said-out of shank-we reordered. Strangely, a while later the waitress brought over two shank orders (those cancelled from the big group?), the parm and the lasagna. My wife couldn't eat the shank - cold, dry, hard. The lasagna looked like a cheesy/tomato paste about *3/4" thick (poor quality especially given the $14 cost). My parm side had the wrong, and very cold pasta. Brought the waitress over, she scraped my pasta side off my plate promising to replace-(never replaced). She apologized, *said she was brought in from one of the other locations, *they were having trouble holding wait staff, and one other waitress that night walked out mid-service, so they were shorthanded. We were there about 2+ hours, the large group about 3 hours. A big guy came out of the kitchen and told the big group he'll take 20% off the bill. We asked for the same discount when we got our bill-which, of course, was not correct-wrong food, wrong drinks. In total frustration, *the waitress just gave us a dollar figure-we accepted and tipped well, given poor food quality and wait staff being shorthanded was not her fault. Epilogue-as we exited, five people were standing outside. A man with a white apron asked about our evening-I reiterated our experience and said we'll never be back. The lady next to him said- "he's the owner". I said I wish him well, but he has to get a handle or he won't make it.