I have found the same problem at both stores. However, I've just bought all new kitchen appliances at Lowes. Great deal and on top of that Lowes gives veterans a 10% discount on every sale. HD doesn't do that except on vererans day and the 4th of July. Adds up on appliances and $1 and $2 dollar items. As a retired contractor, I dealt with both stores a lot and probably did 80% of my business with Lowes. (for business I wouldn't use my vet discount) didn't think it was fair. On the other hand, I had a bad sales experience years ago in Lowes kitchen dept and I bought somewhere between 30 and 40 kitchens from HD because of it let alone untold baths as well. Sales people can make it or break it. For real convience you can beat Ace Hardware.
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