Quote:
Originally Posted by Dr Winston O Boogie jr
Lowes is a company that has adopted the Wal-Mart business model. I worked for another company that adopted that model. Basically no one is allowed to stand around and do nothing. Every person that you see, even the cashiers, has multiple job including stocking shelves and loss prevention measures. I was given so much additional work that I did not have time to properly service customers. When customers would write letters of complaint the people on the floor, those at the lowest rung on the ladder would get all the blame. I was in a management position so I didn't catch it all that much. They would never have enough people on the floor to take care of everything they wanted done and service customers. It was basically impossible to do both. When it was slow int he store, I along with other managers would be told to call staff members and tell them to not come in for their shift. The district managers get huge monthly bonuses depending on sales vs expenses. They can't control sales very much and the on expense that they do have control over is payroll which they try to keep as low as possible.
The problem is that even though people are upset, they put up with it and continue to shop at these places because of pricing. They don;t care about losing a few customers because in the big picture, they think they do better.
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GOOD POST !!! A few years ago both Home Depot and Lowes stock prices were going down hill very rapidly. Home Depot recognized the problem of financial losses were attributed to poor customer service. Yes, like the Summerfield WalMart. Home Depot added a lot of employees and stressed customer service above all else. Home Depot Stock is now one of the hottest stocks on the market and has shot up like a rocket.. Lowes still has the reputation of too few employees on the floor and poor customer service and flat stock prices.