Of course it's a total scam. What I do and I may be wrong but I keep the caller on the telephone for as long as I can or get bored with it.
When they give me a price I'll say something like, wow, I thought it would cost more, then I have them hold on while I get my credit card, then of course I come up with more and more delays. I'll say my computer keeps freezing up but please hold because I'm so glad they called. My wife says I'm being mean to them,lol. I told her as long as they are talking with me they aren't scamming others.
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