CHAPTER 12
The Bureaucracy
Chapter Study Outline
The paradox of the bureaucracy is that the same organization that does so many amazing things also does things that are inefficient and wasteful. Many bureaucratic failures can be explained by the bureaucracy’s procedures, including the complexity of tasks it undertakes, and by the political conflicts that ensue when elected officials and interest groups attempt to control bureaucrat’s actions.........
Chapter 12: The Bureaucracy | American Politics Today, Core 2e: W. W. Norton StudySpace