A short while ago there were many posts about City Furniture and most were negative. This concerned us because as new home buyers, my husband and I were trying to select furniture in a short period of time before returning to our home up north. To speed the process along (and to get much needed guidance) we paid $400 to City Furniture for the services of a "designer". After wasted weeks trying to get assistance from this "professional", a ridiculous "layout" (with nothing more than a rectangle for a table and squares for chairs), a mere scanned copy of pages from the manufacturers furniture catalog, and unreturned emails, I finally called the Lake Sumter store. Apparently the manager could not come to the phone but I was assured that I would get a call back in a couple of minutes -- it never came. The next day I called the store in Spanish Springs at 10 am and was "PROMISED" that I would get a return call in a couple of hours -- after a full day it too never came.
It is outrageous that we can't get anyone to return our phone calls BEFORE we buy an entire house full of furniture so I can just imagine how difficult it is to deal with them after the sale.
One thing I've learned since reading Talk of the Villages is that this is a community of people who speak up -- with good things to say and with warnings when necessary. Your warnings were right on target. Not only will we not buy an entire house full of furniture from City Furniture but I will dispute their $400 charge on our charge card and I will file a complaint with the Better Business Bureau
. We'll spend our money elsewhere and I hope others do as well. How do they stay in business???