Quote:
Originally Posted by biker1
You might be willing to justify and accept bad behavior by medical offices but I am not. It is rude and unprofessional and the only reason an office gets away with it is because patients roll over and let them. I will allow that emergencies happen but that is not what we are talking about. Class operations, such as the Mayo Clinic (where I have been more than once), do not keep patients waiting because they do not overbook. My limit is 20 mins and then I will leave. My last Dr. didn't keep me waiting, ever. We will see how it plays out here in The Villages but my one visit so far (to meet the Dr.) was on time. My two dental visits so far have been on time. If you want to put medical offices up on a pedestal and let them waste your time that is your business but please don't suggest that it is normal or acceptable behavior for the rest of us because it isn't. By the way, airlines and hotels do not overbook "all the time". In fact, overbooking by airlines is now a relatively rare event, which is actually too bad as I enjoyed volunteering in the past for a free ticket. Regarding hotels, I have only seen it once in the 20 years when I traveled frequently for business.
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My thoughts exactly. An occasional wait is tolerable, but if I knew I had to take a book and read for an hour, I would find another doctor. My current doctor and dentist do not overbook. My dentist, Dr. Novak at Bushnell Family Dentistry, is extremely punctual, as are the hygienists there. Add a very nice staff into that mix, and it's a model office that doesn't treat its customers like cattle.
I have only once waited longer than 20 minutes for my family doctor, who then apologized profusely.