Wait time in the event of an emergency is understandable and, for me, acceptable; but my previous PCP double and triple booked every day!, I know this because I questioned the office manager who said the dr. did not want to refuse any patient. Obviously, he did not care that those of us who had appts. had to wait longer (I waited up to 2.5 hr.) and also had less time with him because he was so far behind. He still advertises he is accepting new patients and same day appts. even though it appears he cannot handle the ones he currently has. Although he is a great physician, I changed MDs and happy I did.
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