Rubicon,
I am not sure how your statements apply to the concept of overbooking patients and then expecting them to routinely wait extended periods of time past their scheduled appointments. Not all offices do this but presumably all offices are subject to the same pressures you expanded on. Also, this is not a phenomenon unique to The Villages. Medical practices are businesses providing a services. In my mind, they are no different than any other business. Again, I can accept that there are emergencies but these can be accounted for in the scheduling. I don't take it personally - I actually take it professionally - they are wasting my time for their own bottom line and I won't play and neither should anyone else. Keeping you waiting is a business decision - plain and simple. I dismiss the concept that "Drs are special and we should be thankful they keep us waiting". I bend over backward for my customers, often working evenings and weekends so they are provided the level of service they were promised.[/QUOTE]
