[downeaster]

Had two problems related to Comcast this week.

First problem was technical. Phoned Comcast and was soon speaking with a rep. She led me through some steps and we finally found the problem. It was the cable between the wall outlet and the DVR. Easy fix.

Second problem was billing. Phoned Comcast and was soon talking to a rep. We discussed the problem and she referred me to a customer relations rep. After a short conversation the problem was resolved to my complete satisfaction.

The customer relations rep was a pleasure to deal with. She was pleasant, knowledgeable, professional and even witty.

Based on all of the negative comments I have heard here and elsewhere I can't help but wonder if they got the message and are trying to polish their tarnished image.