Do you live south of 466A, etc. If so you may be in an area that has weak or any AT&T signals. AT&T knows excatly what areas are covered or partically covered. It takes about $1M dollars and 18+Months to install a tower or get approval to place a tower. An At&T technical person or executive can bring up on their laptops the coverages in The Villages, what is not covered and areas that fall into overlaps. It is key to communicate to AT&T headquarters in order to ensure they know you are one that has problems alhough they already know which are problem locations. I would be surprised it is the phone if others are working well?