Well you did the right thing talking to the manager. Apparently you weren't satisfied with the response. (either would I have been) . Next thing is to write to corporate and tell them of your experience. Would have been good in hindsight if you would have taken a picture and included it in your letter to corporate. In answer to your comment, how do they stay in business? No one complains to the right people. So I say good job to you and stay on this.
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