Quote:
Originally Posted by yabbadu
A good management would instruct their staff to always inform the customer IF there is an upcharge.
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Upcharge from what, the menu price?
If the upcharge isn't mentioned on the menu, I agree the waiter should inform the customer.
However if it's on the menu (as was the case with the asparagus and the deluxe soup), then I think the customer should be responsible for reading the menu.
Bottom line, I don't think the HH incident was "a rip off of major proportions".