This thread is about a sender and a receiver. In many communications training classes over the years instructors have placed the responsibility for clear communication on the receiver. In this case we have two posters who stated they order one thing and ended up being upcharged.
It would seem the waitress/waiter (receiver) should have read back to the customer (sender) what s/he thought s/he heard him/her order. If the receiver did that then the onus falls back on the sender as the now receiver
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