My guess would be that you have a leak in the water line somewhere between your meter and the house.
It is easy to check yourself. First, make sure there is no water running in the house. Next, lift up the cover from where you have your outdoor water meter. There will be a small triangle symbol. If the triangle is turning around, it indicates water is going through the meter and therefore, there is a leak between the meter and where it enters the house.
If the triangle symbol is not slowly turning around, no leak and it is something else - maybe what the utility company said.
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