Quote:
Originally Posted by tbussche
I had the turkey and cranberry on flat bread when in Brandon, No. It was a very good sandwich with lots of turkey on it. The place always had a full parking lot while we were there. I guess the managers at The Villages stores do not understand how not providing a good product for the money will kill a business.
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The one in Brandon (Florida that is, not sure if that's the one you're referring to in your post) is owned by the same franchise as both of the Panera locations in The Villages. Do you honestly think that it is up to the managers of the two stores here to decide how much turkey is put on a sandwich? Do you honestly think that they choose to put their jobs in jeopardy by shorting the customer to make an extra dollar on a cost bonus? NO. I'm a regular customer at the LSL location, dining in at least once, sometimes three times a day. I've heard patrons complain to workers and management about these issues and it's not that they go unnoticed, but it's that there is only so much that the people running the individual store can do. One of the managers advised me to do this: if you think the portion is not big enough, ask for extra of each ingredient. You only have to pay extra for meats and cheeses. I have always found the avocado sandwich to be very messy on the small bread slice it comes on, so I changed it to the healthier whole wheat bread and it's much easier to eat.
The workers in both the LSL and SS locations all appear to be very young and it takes as much patience from us customers to handle young people as it takes for those young people to handle us "golden" customers. While I agree that some have better customer service than others, I think that it is up to the management at that point to correct these customer service issues. With as often as I'm in there, I have a pleasurable experience nearly every time and if someone falls short in service, I let the blonde manager lady know and she takes care of it right then and there.
I keep returning because of the good service and good coffee.
