[CB813]

We too had contracted with Stellar...paid 1 year upfront and received 2 additional months free (total of 14 months). The first 3 months were great...the next 3 or 4 were just OK...then the weeds got as high as an elephant's eye Oh My! Made the calls...the Stellar crew would arrive, walk around, pull a few, leave the slip of paper and leave 5 minutes later. Nothing for a month or so during the merger. Finally arranged with Service Smart to send a manager out to take a look. When he arrived he surveyed our property and said it was a mess and that our contract had expired, would we like to renew. I mentioned it didn't expire until the end of January. He asked to see the signed contract, which I had along with all the service slips. After review of the file he stated Stellar had not charge us enough and then asked for an additional $1,000 to continue the contract...at this time there remained 2-1/2 months of prepaid service. We politely argued our case and requested they fulfill the contract for services already paid for. The manager went to the truck to call the office. Upon his return, he stated the New Owner had just cancelled our contract effective immediately! He also stated Service Smart was dropping a large number of Stellar customers. Needless to say, we have since gone with another source.