[jrdonn]

We order a golf cart from Carts & Clubs in Ocala. The delivery was very good the delivery person spent an hour going over the cart. He said "we want you to be happy, call us for the smallest problem as we are at The Villages all the time."

A clip on the zipper pull broke on the first trip that we used the cart. I called today and asked to have the clip fixed and could they put a peddle block on the service truck, (my wife has short legs).

The owner took the service call from me and accused me of breaking the clip so that we can have a free delivery of the block for the accelerator peddle.
He got rude and loud and said, "we will deliver the block and fix the clip that you broke!" Then he hung up on me.

I called back to ask who I just spoke to. That is when I discovered it was the owner. I said to the woman that answered, " I guess there is no sense of complaining." He grabbed the phone and told me that people always try to get free deliveries by purposely breaking the carts. I said I did not break anything for a free delivery. I am out that way all the time. I have a broke clip and it needs to be fixed, I don't appreciate you accusing me of lying about my reason for the call and being so rude. He slammed down the phone. I called back and said I want to return the cart since he is so difficult to deal with, (we have only had the cart three weeks). The owner once again got on the phone and said people always think I am being loud and rude, I will put you through to the scheduler to have your cart fixed.
We owned a business for many years and I would never have treated customer that way. If the owner can't treat people with the respect that we deserve, then he needs to let his employees answer the phones and "deal" with us thieving" customers.
I will never do business with them again. The owner is a crabby person that needs to retire!