I had same problem with my 6 month old Samsung refrigerator. Samsung customer service was a nightmare.. had two diff repairman,, still needed repair , I stopped calling Samsung and called Home Depot, who were absolutely the best. local and referred to corp in Arkansas , I think it was.. I ended up with a new fridge ( NOT A SAMSUNG) from Home Depot.. I will buy any new appliance I need at Home Depot and never buy a Samsung product again
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