They probably did not spell you last name correctly and that's why they couldn't find your reservation.
I usually get a confirmation e-mail when I make a reservation at any hotel. I am surprised if this is not their standard policy. I am also surprised they didn't offer a confirmation number.
Should have rectified the billing, as it makes good business sense.
__________________
"It doesn't cost "nuttin", to be nice".  MOM
I just want to do the right thing! Uncle Joe, (my hero).
|