[Bonanza]

Originally Posted by njbchbum

Sorry to hear that! BoA has never been anything but professional and most helpful in all of our dealings with them! In our NJ office we are always greeted by name and with smiles from all of their staff. It is hard to walk through their doors without a smile - going in and going out! And each of the Villages branches always smile at us! So of course - we smile right back! I just wish they were offering better interest rates on their accounts.

Regardless of what you think, smiling and being greeted by name are probably the lowest form of what most people would refer to as being professional. I am talking about actual business dealings, and not about "what is your rate of interest today," or "please tell me what my balance is." I am speaking about the real challenges of customer service to the customers who are actually paying your salary.

The OP stated a gasoline charge was turned down. When she called BOA the OP was simply told their card was compromised with no details. This was after the customer was on hold for 40 minutes. BOA never even called the customer! There are other examples but in a nutshell, I don't know how they are still in business.

So let them keep smiling. As I said -- they will never get one cent of mine!