Quote:
Originally Posted by rdhdleo
I agree but did you express these thoughts/feelings to management before you left the establishment? That is the time to vent! Nothing wrong with letting others know but they cannot correct the situation if they do not know their customers thoughts.
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I don't know about this spa situation, but often, telling the manager means you're talking to a person right in the middle of the disturbance or or neglect of the customer, and you might as well vent to the floor.
When that's the case, all that changes is that next time (if you go back), you're treated like Public Enemy #1.
If the manager is right there, being part of the problem, they're not going to report themselves to their superior to ask for more rules for staff, too.