We had a similar issue with a dishwasher.....called warranty, they sent a service guy who tried a couple things and finally determined there was a fatal issue and it would have to be totally rebuilt. He took the information back and the warranty department authorized a replacement. The company that provided the dishwasher originally did the replacement. We also had an issue with a damaged refrigerator door....similar process and the door was replaced. Took a week or two on both appliances but persistence with the warranty department usually works.
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No one believes the truth when the lie is more interesting
Berks County Pennsylvania
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