[B]Disappointed in the Villages Golf Carts[/B]

[B]Disappointed in the Villages Golf Carts[/B]

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[B]Disappointed in the Villages Golf Carts[/B]
  #1  
Old 07-23-2019, 09:48 AM
Steve Y Steve Y is offline
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Join Date: Feb 2017
Posts: 15
Default [B]Disappointed in the Villages Golf Carts[/B]

One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.
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  #2  
Old 07-23-2019, 09:55 AM
villagetinker's Avatar
villagetinker villagetinker is offline
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Join Date: Sep 2013
Location: Village of Pinellas
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Quote:
Originally Posted by Steve Y View Post
One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.
Steve Y, they were correct that individual LED lamps generally cannot be replaced. I have done these repairs in the past, BUT it is highly dependent on how the LEDs are soldered in place. If they are conventional LEDs with wire leads, I may be able to repair your unit if you still have it. If they are surface mounted, probably not as it is difficult to buy small quantities of surface mount LEDS. Send me a PM if you would like me to look at the old unit.
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  #3  
Old 07-23-2019, 09:55 AM
biker1 biker1 is offline
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I am always surprised when I am given an explanation of why something wasn’t done correctly. It is as if providing an explanation makes everything OK. There are plenty of independent golf cart people in The Villages that you may have better luck with in the future.


Quote:
Originally Posted by Steve Y View Post
One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.
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  #4  
Old 07-23-2019, 10:02 AM
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BobnBev BobnBev is offline
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Can you tell us which location?
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  #5  
Old 07-23-2019, 10:23 AM
EdFNJ EdFNJ is offline
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Join Date: Nov 2016
Location: Bailed out of NJ after 68yrs and headed south.
Posts: 1,175
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Quote:
Originally Posted by Steve Y View Post
I always thought that The Villages Golf Carts was the best place to go for service.
What led (no pun intended) you to think that? Like the dealer you buy a car from they may be good for an oil change but anything beyond that there are many better options. Problem is, they are very independent since the are (literally) the only game here in town to get a cart from and know the vast majority will flock to them for that reason for convenience, service and sales.
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  #6  
Old 07-23-2019, 10:49 AM
Fredster Fredster is offline
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Join Date: Jun 2015
Posts: 1,128
Default

Quote:
Originally Posted by Steve Y View Post
One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.
I had Villages Golf Cart (LSL) do work on my cart a couple of times,
each time there were quality of workmanship issues.
I now use a cart service that comes to my house,
much easier and better service.
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Cart Repair
  #7  
Old 07-23-2019, 11:37 AM
goldseekur goldseekur is offline
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Join Date: Jun 2011
Posts: 188
Default Cart Repair

Quote:
Originally Posted by Fredster View Post
I had Villages Golf Cart (LSL) do work on my cart a couple of times,
each time there were quality of workmanship issues.
I now use a cart service that comes to my house,
much easier and better service.

Who do you use?
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  #8  
Old 07-23-2019, 05:54 PM
Kahuna32162 Kahuna32162 is offline
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Join Date: Jul 2013
Posts: 896
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Carts and Clubs, best price, best cart and best service that comes to you.
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  #9  
Old 07-24-2019, 09:11 AM
jim1941 jim1941 is offline
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Join Date: Apr 2008
Location: Ravena, NY
Posts: 125
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Carts and Clubs.....they have four trucks in The Villages everyday and do an excellent job!
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  #10  
Old 07-24-2019, 10:53 AM
TedfromGA TedfromGA is offline
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Join Date: Jun 2008
Location: Village of Buttonwood
Posts: 8
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Quote:
Originally Posted by Kahuna32162 View Post
Carts and Clubs, best price, best cart and best service that comes to you.
2nd (or third) Carts & Clubs for a) workmanship, & b) timely response/support to fix an issue.
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