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We use Scott, our neighbors do too. There are two sides to every story and we only know one side. Sorry you had a bad experience and you might be a great person but this type of post isn’t necessary, the man has a family. You don’t like him then move on. We ran a successful business for 25 years and I learned one thing for sure. The old saying “The customer is always right” was wrong. A customer is a person you make money on, everyone else is a pain in the butt.
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If what Scott said is fact - poster should be ashamed of trying to ruin a business! Glad to see a response from Scott. I will use him for my repairs!
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I have had the opposite experience with Titan and Scott. Always on time, does good work at fair prices. He knows golf carts, particularly EZGOs.
Thanks for your side of the story, Scott. Your response to the customer who was “wired” to be aggressive and disrespectful was exactly right. If that customer doesn’t want to do business with you again, I’m sure your feelings are the same. Keep on doing the great work you do. You’ll be my “go to” golf cart repair source. |
So, after reading Titans reply, it sounds like the OP had his cart picked up for service, and then left town for an extended period of time. Who does that? The OP should be thankful Titan did not charge him a storage fee.
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Titian - great service and he was always honest.
I’ve used him for several years and always honest, up front and very friendly. Great service and tried to give best and reasonable pricing…
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Agree. Great service from him
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Wow, seems like someone left a lot of facts out of this story based on the other responses.
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After reading the entire blog, I’m still wondering was the original problem fixed? Or did he return it with nothing done?
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Have used Scott a lot. Good guy knows his stuff. There must be more to this guys story. Im gonna call Scott.
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I knew there was something else going on here. I gave you a great response to this evidently idiots behavior. This is Robey.
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