[moandcory]

New policy for service at all three locations. If you didnt buy you cart directly from TV you cannot make a service appointment. You have to use the drive up service. I was told this information today 10/5/18. I picked my cart up from service today at the Sumter Landing and I wanted to make my annual service appointment for next year and I was told that I couldn't, my cart was bought from the EZGO location behind the Lange Eye Building. The three service locations are already to small and probably understaff.

[bbbbbb]

[QUOTE=dc11257;1537603]Is anyone else tired of the inability to get a service appointment within a reasonable time frame? Twice I have called for a service appointment and was

OK a suggestion !
1. Buy a good electric cart, be sure to get the automatic watering system that adds water, very well.
Keep the batteries clean and WD spray the connectors.
Keep it fully charged and add water after every charge.
2. Enjoy the first 2 or 3 years with no maintenance and have any checkup done by the guy "*********" he comes to your house.
3. Say goodbye to gas, fumes, chug a lug. and all the nonsense. Say goodbye to GAS guzzlers and the maintenance specialists who prefer gas, who sell gas and the BIG headaches.
Enjoy retirement.

[WhoDat]

I just went and picked mine up. It had been there 4 days with nothing done. They told me when I brought it in and it might take 2-3 days but it was going to sit there over the weekend without getting anything done. Anyone use mobile service?

[ColdNoMore]

Originally Posted by WhoDat

I just went and picked mine up. It had been there 4 days with nothing done. They told me when I brought it in and it might take 2-3 days but it was going to sit there over the weekend without getting anything done.

Anyone use mobile service?

Read posts 11, 23, 39, 47, 52, 55 and a bunch of others...in this thread.





I have no clue on his telephone number though.

[kgentile1010]

I wish I saw your post before last week. I bought one from Villages Discount Golf Cart, and I'm with you. Never again. They're horrible. Definitely not worth it. Get a real new one. Those are junk!

[biker1]

I was thinking that we haven't seen an "electric is better than gas" post in some time. This should hold us for 3 months or so.

[QUOTE=bbbbbb;1587791]

Originally Posted by dc11257

Is anyone else tired of the inability to get a service appointment within a reasonable time frame? Twice I have called for a service appointment and was

OK a suggestion !
1. Buy a good electric cart, be sure to get the automatic watering system that adds water, very well.
Keep the batteries clean and WD spray the connectors.
Keep it fully charged and add water after every charge.
2. Enjoy the first 2 or 3 years with no maintenance and have any checkup done by the guy "*********" he comes to your house.
3. Say goodbye to gas, fumes, chug a lug. and all the nonsense. Say goodbye to GAS guzzlers and the maintenance specialists who prefer gas, who sell gas and the BIG headaches.
Enjoy retirement.

[ditka41]

Today I was very surprised and impressed with the service at Brownwood. I would say they're making good decisions to provide excellent service. I had received a notice on my 2017 Yamaha gas cart regarding the need for replacing a piece of hardware on the accelerator. I drove up to the service entrance at 2:20 PM and was greeted at the curb with the question of "is it here for service or recall?" I responded recall and two service technicians immediately took care of the problem while at the curb with me watching. They even had the required parts outside in the "special" line ready to install. The technicians were very efficient, floor panel removed, and a new spring was installed, no charge, and I was driving away at 2:33, very pleased. The other carts in front of me never moved ahead during that time as they were obviously there for more intensive service. My compliments to them in recognizing that by segregating the type of work needing done, more customers can be accommodated. Naturally, I realize that it is advantageous to them also to not have a "recall customer" standing around bitching to the others in line about the reason for a recall. I felt like the situation was properly handled and mine was a job that did not require putting the cart on a lift. The customers still in line had been informed that all the lifts in the shop were in use and everybody seemed to be patient and understanding. -----Well done Villages Carts!! ------

[Bob2H-in-1]

Bottom line: Go to Carts and Clubs in Ocala. Great service. Reasonable service and cart purchase prices. No problems! Case closed!!

[Nucky]

Most Service Companies, when blasted by more work than they can handle, would expand their hours from Monday to Friday and pay the overtime to the technicians and open on Saturday. Possibly Sunday if needed. Just saying. At least until the backlog is resolved.

I called SS for a level 2 Service the day after I breezed through the Spring Replacement setup out in the parking lot. One week later dropped the cart off at 9.30 AM picked it up the next day at 3 PM. Excellent service for us. NOTHING but happy.

Sorry for everybody else's trouble. Two close friends just switched to The Villages Golf Carts after they both were Waffled by C & C'S service. Everyone has different experiences because everybody has different expectations and outcomes.

[spring_chicken]

Originally Posted by ditka41

Today I was very surprised and impressed with the service at Brownwood. I would say they're making good decisions to provide excellent service. I had received a notice on my 2017 Yamaha gas cart regarding the need for replacing a piece of hardware on the accelerator. I drove up to the service entrance at 2:20 PM and was greeted at the curb with the question of "is it here for service or recall?" I responded recall and two service technicians immediately took care of the problem while at the curb with me watching. They even had the required parts outside in the "special" line ready to install. The technicians were very efficient, floor panel removed, and a new spring was installed, no charge, and I was driving away at 2:33, very pleased. The other carts in front of me never moved ahead during that time as they were obviously there for more intensive service. My compliments to them in recognizing that by segregating the type of work needing done, more customers can be accommodated. Naturally, I realize that it is advantageous to them also to not have a "recall customer" standing around bitching to the others in line about the reason for a recall. I felt like the situation was properly handled and mine was a job that did not require putting the cart on a lift. The customers still in line had been informed that all the lifts in the shop were in use and everybody seemed to be patient and understanding. -----Well done Villages Carts!! ------

You only got good service because it's a recall. They can't risk lawsuits because they make you wait months for a dangerous issue.
See the dozens of posts on this forum about their crappy service.
Go off campus for good service after the sale.

[ditka41]

Originally Posted by spring_chicken

You only got good service because it's a recall. They can't risk lawsuits because they make you wait months for a dangerous issue.
See the dozens of posts on this forum about their crappy service.
Go off campus for good service after the sale.

You are incorrect chickie. They saw a "bottleneck" problem and found a way to ease it and please many customers. That impressed me as being very intelligent. Most everyone understands legal troubles that could result if they were to ignore simple corrections that improve safety. They didn't become large by being stupid.

It may not be possible to come up with enough facilities or technically competent workers given our booming population and number of golf carts. Trained technicians can only work so many hours, you know. I think they are on the right track. Sorting the customers needing attention that does not require the lift or regular work station actually speeds things up for those needing more shop time when you actually think about it. That is my point and I appreciate their service.