Talk of The Villages Florida - The Village Golf Cars Service Dept.at SS....

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- - The Village Golf Cars Service Dept.at SS.... (https://www.talkofthevillages.com/forums/all-about-golf-carts-things-156/village-golf-cars-service-dept-ss-315553/)

All the comments I’ve seen about The Villages Carts just confirms the reasons why I continue to purchase from Carts and Clubs in Ocala.

Always have had good reasonable service at store in Sumter.

Quote:

Originally Posted by giorgio1948 (Post 1893033)

Has anyone experienced the poor service lately with the Service Dept. in Spanish Springs?

A friend of mine recently had a punctured tire on his golf cart; he removed the wheel and took it to ‘The Villages Golf Cars’ service department in Lake Sumter. He was told the tire could not be repaired and a new tire was the only solution, the price quoted I believe he told me was $158.00. He decided to have them install a new tire. When the work was completed and he went to pick up the wheel he noticed it was not a new tire but a used one, pointing this out he was assured it was a new tire so he asked to speak to the service manager. After my friend told the service manager that he was no dummy and this was not a new tire. Missing on the tire were the little rubber hairs that you see on every new tire, technically, they are called vent spews, but more telling, lodged in the tread pattern was road debris, small pieces of stones/rock only found on a used tire. The outcome, his money was returned and was told to keep the used tire. Buyer Beware! As my friend pointed out to me someone not so familiar :ohdear:

Quote:

Originally Posted by BostonRich (Post 1893282)

My wife took her cart there the other day for a problem as she has always done. They told her that they only service carts that are bought there now! Seriously?

That has been their policy for several years

Lucky for her! Had my 2 year old cart in for yearly service recently and the bill came to $178!! And aside from changing oil, replacing fuel filter, adjusting brakes and putting air in the tires, everything else was "inspecting" things. I was relieved to know my lights worked and my windshield was o.k. Then they couldn't find the cause of a scraping sound when I apply my brakes. Was told it's nothing to worry about. Sheesh!

Quote:

Originally Posted by PennBF (Post 1893349)

We have used LSL Golf Cart Garage and just don't feel comfortable with them. Last time we went in to buy something for our cart that was over $1,000. We had a very nice saleswoman who was waiting on us and she was really good and we were ready to make the purchase when a guy came over who acted like a manager and grabbed the sale right from her and started pushing her aside. It was embarrassing for us and you could tell it was embarrassing for the saleswoman. We could see what was happening and it was very unpleasant so we left and went to the Spanish Springs cart sales office and bought our merchandise there. We are fully aware the same company would book the purchase but there was no way we were going to be a party to such behavior as the one shown by the so called Manager. at LSL.:ohdear:

So you validated the guy's bad attitude by walking out. I can just imagine the conversation: "Jenny, see what you did? That's why *I* need to handle ALL sales! If you hadn't started with this customer, they would've been mine from the start and we would've made bank on the sale." Jenny, in her head "they don't pay me enough to take this crap from him" and that puts her into "bad day employee mode" for the whole rest of the day.

What you should've done, was tell the guy "hey hold on thar, baba-blouey, this gal here is doin' a bang-up job and I wanna stick with her for this sale. So you can just go right on ahead and skeet-daddle back to your cubby and text-porn on your cell phone. Me and Jenny got some paperwork to fill out."