Villages Golf Car Store Policy

Villages Golf Car Store Policy

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  #21  
Old 09-26-2018, 07:32 AM
davefin davefin is offline
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Had an issue with The Villages Golf Carts, Brownwood just this morning. Was in line at the door at 6:45 am for the 8 am opening as instructed on the phone yesterday. Service Manager came out about 7:30 to ask what I needed and asked if I had an appointment. I said no, and I needed routine annual servicing. Incidentally, I purchased the cart new from them 4 years ago. I was told they could not do the work as they already have too many appointments. Not sure this is a good way to conduct business. They do advertise drive up service. Appointments are normally 5 weeks out. Some may accept this, I do not. I will now be looking at the "at home servicing" that is advertised by many cart service facilities outside the Villages such as Willies or Todd Casey.
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  #22  
Old 09-26-2018, 07:59 AM
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graciegirl graciegirl is offline
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Quote:
Originally Posted by davefin View Post
Had an issue with The Villages Golf Carts, Brownwood just this morning. Was in line at the door at 6:45 am for the 8 am opening as instructed on the phone yesterday. Service Manager came out about 7:30 to ask what I needed and asked if I had an appointment. I said no, and I needed routine annual servicing. Incidentally, I purchased the cart new from them 4 years ago. I was told they could not do the work as they already have too many appointments. Not sure this is a good way to conduct business. They do advertise drive up service. Appointments are normally 5 weeks out. Some may accept this, I do not. I will now be looking at the "at home servicing" that is advertised by many cart service facilities outside the Villages such as Willies or Todd Casey.
Sounds like a successful business. Perhaps we will see another location opening soon. There are over 120,000 Villagers and over 70,000 golf carts. Doesn't sound mean spirited or rude, just honest. I bet they said, " Sorry we can't take you today, but we will make an appointment".
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Last edited by graciegirl; 09-26-2018 at 08:32 AM.
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  #23  
Old 09-26-2018, 11:27 AM
biker1 biker1 is offline
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If you only need routine maintenance then another option is to do it yourself. I know many people don't want to bother but routine maintenance is trivial to do yourself. Check your owners manual for the maintenance schedule.

Quote:
Originally Posted by davefin View Post
Had an issue with The Villages Golf Carts, Brownwood just this morning. Was in line at the door at 6:45 am for the 8 am opening as instructed on the phone yesterday. Service Manager came out about 7:30 to ask what I needed and asked if I had an appointment. I said no, and I needed routine annual servicing. Incidentally, I purchased the cart new from them 4 years ago. I was told they could not do the work as they already have too many appointments. Not sure this is a good way to conduct business. They do advertise drive up service. Appointments are normally 5 weeks out. Some may accept this, I do not. I will now be looking at the "at home servicing" that is advertised by many cart service facilities outside the Villages such as Willies or Todd Casey.
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  #24  
Old 09-26-2018, 11:29 AM
PennBF PennBF is offline
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We had our Golf Cart serviced at the Lake Sumter Garages. Picked it up and after I got home I looked at the bill and noticed it contained charges for Oil and Grease. I am not a mechanic nor have I ever been one but do know enough that you don't "Change the oil and Grease" an electric cart?? Took the bill back and they apologized and adjusted the amount. So much for not checking when you first get the bill.
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  #25  
Old 09-26-2018, 11:53 AM
collie1228 collie1228 is online now
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I have an older Club Car that needed tires, so I went down to The Villages Golf Cars in Spanish Springs in the morning, and was second in the line that forms in front of the garage door. I was served promptly by a friendly, competent service writer, who said they had my tires in stock and could put them on that day. They immediately gave me a loaner cart. Later in the day I got a call from the mechanic, who told me that my front end bushings were shot, and that they needed replacing. My first thought was, here we go, a big unexpected expense. The bushing parts were $12.00 and it took them a half hour of labor to replace them. Got it all done in one day, with a loaner to boot. How can you do better than that?
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  #26  
Old 09-26-2018, 02:38 PM
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karostay karostay is offline
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Is this anew policy ? I never had a problem and have not purchased any of my carts from them
They have always been most helpfully
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  #27  
Old 09-26-2018, 04:51 PM
davefin davefin is offline
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The End

Last edited by davefin; 09-26-2018 at 05:17 PM.
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  #28  
Old 09-26-2018, 07:38 PM
TechGC TechGC is offline
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Quote:
Originally Posted by biker1 View Post
Wow. IMHO, if you are going to make derogatory comments about a competitor you should back it up with some specific examples. For instance, what have you seen misadjusted or incorrectly serviced? I noticed you used the word "many". That implies a large number. Perhaps you can be more specific.
I can get more specific.

Adjustments, such as Throttle cables, and brakes. Missed issues on a service, such as loose secondary clutches and rear hubs.

Now you may think of these as minor issues, but when they go to failure, they don't tell you that had they looked at those issues during a service, that they would not have gone to failure. Instead, you get hit with an expense that should not have happened.

I want to stay anonymous, I'd prefer to just help you folks out to prevent issues. At least have the ability to get a second opinion. Don't shoot the messenger, Im trying to help.
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  #29  
Old 09-26-2018, 09:05 PM
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l2ridehd l2ridehd is offline
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I have no ideas who TechGC is. But I have had 3 instances where exactly what he says actually happened. None were mine as I stopped using them several years ago when they couldn't fix what I thought was a simple issue. But had three different folks I know well where they failed to do a repair correctly. They called another service provider and the problem was resolved. And two took the cart back several times with out the correct repair being done.

Based on this limited amount of first hand knowledge and what I have read on here from others, my guess would be that they do not have enough qualified technicians. So they probably hire service folks with less then adequate training and hope they will get better. There are several very qualified cart service folks that will come to your home and do quality work. Biggest issue is they are very busy because they are so good. A couple have already been mentioned above, but there are others. They are really worth waiting for.
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  #30  
Old 10-01-2018, 08:15 AM
davefin davefin is offline
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Look, I know the Brownwood location of The Villages Carts is doing the best they can, but if they are unable to keep up with the growth in the southern area of The Villages, in my opinion, they are failing. This growth has been going on for several years and will continue.
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