I'll jump in here. Yamaha the corporation does not know the cart has been modified. The dealer did the modification and should just repair it and run a warranty claim if need be, or if the remedy is to back date the car with an earlier clutch, they should just eat that cost and keep a customer happy. He'll they made 5000 dollars on the sale of the cart the least they can do is give back a couple hundred to satisfy a buyer.

Absolutely

Carts and Clubs have always been fair to us. Hopefully, you will work this out.

Do you really think "Yamaha the corporation" does not know the carts are modified to do 20 MPH. You think Yamaha doesn't know what Carts and Clubs and The Villages Cart Stores do with the thousands and thousands of carts that are delivered to these two businesses? So no sales rep or district rep ever checks out The Villages to see where their product is being used?
I think we all know the answer to that.

Doesn't matter, they will cover the warranty when you are selling so many carts, it's a moot point.

I too have a 2012 Yamaha cart from Carts and Clubs with 10 inch wheels and high speed gears. I purchased it new and have 5000+ miles on it. Any parts issues that I encountered were taken care of at no cost. I have referred several friends to Ted. I will purchase my next cart from them.

I am glad you think so highly of Carts and Clubs and I hope that you are able to continue the great relationship. That is not the case with our cart. The owner has sent his repair people over several times and changed belts on my cart but it still jumps and slips on the golf course. He is now saying (following a long phone conversation) that his company cannot repair the cart and he wants me to fork over $225 when my cart is still under the warranty that he proclaimed was in effect when I bought the cart. Yamaha is saying that he should not have sold me the cart with a Yamaha warranty since he knew that he modified the cart and that voided the warranty. This is not right and I do not plan to spend one cent when my cart is still under warranty.

TimeForChange, I'm interested in hearing how this all turns out for you just in case I have the same problem with them down the road. On my 2014, they replace the secondary clutch on mine (heavier "black" spring) and said that should fix my slipping issue. There is also a front primary clutch which they didn't touch. They didn't change the belt on mine, but turned it around??? Time will tell if this fix works. I agree with you, warranty is warranty and you shouldn't have to pay for them to swap it out with the "older" style Yamaha clutch, or an aftermarket TEAM clutch ($225).

Missing the point
 

I think many are missing the bigger point. Even if carts and clubs and The Villages Cart or whoever the dealer is, keeps fixing the clutch for free, when the warranty runs out YOU the cart owner will have to pay for the repairs. Or sell the cart which will be worth nada once everyone finds out there's a problem with Yamaha carts.

I bought my cart about 19 months ago off the showroom floor from Cars and Clubs. I had a clutch slippage issue with two people on the cart from the start. They once told me they changed the clutch which they did not. They put three or four different belts and spring on the cart and it still "slipped and bumped". Then Ted told me Yamaha would not cover the warranty and replace my clutch so I called Yamaha. I got no where with Yamaha Customer Service and they were VERY "matter of fact". They said..."we make carts to go 15 MPH" "The dealer you mention modifies the cart with large tires and high speed gears and that voids our warranty". I called Ted and he blew up using profanity and he told me Yamaha had changed clutches with the 2012 and one half carts and "if I wanted the cart fixed it would cost $225 for the new clutch" and there was nothing else he could do. I finally had no other choice so I paid the $225 and bought the new clutch but I have turned in a complaint to the FL Office of Consumer Affairs. YOU NEED TO BE AWARE THAT IF YOU PURCHASE A NEW YAMAHA GOLF CAR AND IT HAS BEEN MODIFIED TO GO 20 MPH BY THE DEALER WITH HIGH SPEED GEARS AND LARGER 10" TIRES THEN YAMAHA WILL NOT WARRENTY YOUR CART. YOU HAD BETTER MAKE SURE THE DEALER IS WARRENTING THE CART BECAUSE HE WILL GET NO HELP FROM YAMAHA IN GEORGIA!:throwtomatoes:

Ted blew up on me also when I had tire out of round problems on a month old cart (Carts and Clubs). When I kept pressing for new tires both Ted and his Son-in-law gave me the standard (You think you bought a Cadillac, it's a golf cart) excuse. Then I called, asked to have Ted return my call. He did, my wife answered, his words were "Can I speak to the a__h___!"
I've talked with 4 other dealers about this and every one of them said "It was the guy from Carts and Clubs wasn't it ? We hear that all the time. " Ted finally agreed to give me new tires and told me "That's it, when we change your tires we're done with you. " Of course the cart still bounces like a basketball but I'll pay someone else to fix my problem.
I'm very disappointed with my cart (6 months old and I have less than 200 miles on it because it is so annoying to drive, rather just take the car). One of the reasons I chose TV was the golf cart aspect and it is sad that I have an $11,000 cart that is no fun to drive.
Buy your cart from C & C, I just hope for your sake nothing goes wrong, unless you like being called an A-hole.

You can file an online complaint with the Florida Consumer Protection Agency in Tallahassee.

To the OP:

The poster who referenced the fact that Yamaha is clearly aware of what its dealers are doing is spot on.

When sun roofs started being pushed 7 years ago i purchased one. My batteries didn't last 1 1/2 years . The Dealer and the Mfg both claimed the warranty as breached because of the sun roof. The guy who installed the sun roof worked for this mfg for years. he called and exchanged blueprints with them they told him the sun roof would enhance battery performance. I tired quickly of the run a round and promised they would never get another $1 of my business

You are obviously getting the run around and both the mfg and dealer know that golf carts in TV are normally set at 20mph which is legal
I can't believe that going from 15mph to 20mph affects the performance of this cart. if it does then it must be junk and that is what I would tell them.

You are correct on BBB they are absolutely worthless.

Personally I am not enamored with Yamaha and I would search out an independent cart repair shop to fix the problem.

Then if you desire file a small claim based on the costs of repair and any other incidentals the county clerk explains can be claimed. Be sure to name both the Dealer and Manufacturer as defendants. The county clerk will mail the small claim to the Mfg and since you will need their address for the claim it will be readily available to the clerk.

I am sorry you are getting hassled.

Good luck

Interesting. I had the same problem with out of round tires, except it was with The Villages Golf Cart people. My salesman was no help at all. Took it all the way to the head of the service dept and got the same response. "It's a golf cart. The tires aren't the same quality as car tires." They finally agreed to replace the tires but told me that they would not replace them again even if the new ones were worse. They got a bit snippy about the whole issue.

On the other hand, I've had excellent service from C&C. :shrug:

I suggest you file a complaint with Seniors vs. Crime