Can't Get Comcast to Acknowledge We Don't Have Cable TV any Longer!

[Carla B]

We got a TV antenna installed in the attic in February. Prior to that I called Comcast to tell them we were discontinuing our digital Economy cable, that we were getting our own antenna and didn't want cable any longer. They acted "distraught," but sold us on an internet/voice double play bundle that was cheaper than just internet alone.

My husband returned the XFinity equipment to the Leesburg office on Feb. 25. and got a receipt for it. When our March bill came we were astounded to find that they had removed our prior TV service as requested, but added Digital Economy TV, which was never discussed. What do they not understand about our notification that we were abandoning cable TV? So back to Leesburg we went to explain the error. We paid what we owed for internet/voice on the spot and the clerk said she would credit our account for the overcharge.

Now, however, our account is past due! The credit that was in process for the TV and noted on line, but never applied, has now disappeared. Do Comcast employees randomly pick a nonsensical retort to a complaint call off a playlist? Their response this evening to my complaint is that "returning equipment doesn't cancel the service...that requires a separate notice." What? How can we cancel something we never had in the first place and never knew about before we got billed?

I'm just happy I never signed up for automatic billing with Comcast.

[ilovetv]

That scenario of the right hand not knowing what the left is doing is the norm with Comcast. They are terrible in every simple transaction and now they want to scoop up Time Warner, too. See one view of why its a bad idea.....

Why Comcast time warner cable should be blocked

Why Comcast (http://nymag.com/daily/intelligencer/2014/02/why-comcasttime-warner-cable-should-be-blocked.html)

[claricecolin]

If you do any social media, Facebook or Twitter I would do a post. Just state that you are being charged for services you do not get. In my experience I have gotten a pretty fast response for a more detailed explaination in a personal (facebook) or direct message (twitter). Those have lead to a resolution. I will say I have not had to deal with Comcast. But it seems that since social media is seen by so many the response is faster. Hope that helps.

[Bryan]

You can contact Seniors Vs Crime about this. Their number is 352-689-4600, Ext. 4606. They seem to have had a modicum of success in dealing with Comcast.

[KyWoman]

A fews years ago they turned off our phone that was in use for over a year. When I called to ask why, they told me that we never had phone service through them. It took over a week and multiple stressful phone conversations to get it back.

We no longer have Comcast.

[graciegirl]

My husband has a calm demeanor. One of the few times I saw him close to shouting was being on the phone to Comcast. I don't even want to remember it.

[TNLAKEPANDA]

You need to take extra BP pills when dealing with any cable company... yet the FCC is going to let them get even bigger so you have less choice or no choice.

[JourneyOfLife]

Cable companies appear to employ a common tactic, when customers drop certain services, that they believe are key to them maintaining a certain profit level or keeping one of their devices in the home to, through various means, generate value or additional revenue to them.

Basically they will do what ever the can to keep their digital set top boxes in the home to sell pay-per-view, and premium services using the settop box.

I suspect they also think if customers are using their set top box, they will not buy a TIVO or Roku or others set top box.

The problem is, their tactics are infuriating!

[Abby10]

My husband has a calm demeanor. One of the few times I saw him close to shouting was being on the phone to Comcast. I don't even want to remember it.


Graciegirl says "Sweetie has lived with me for almost 52 years. He is used to stress."

Sometimes I think we were separated at birth, Graciegirl, as I can relate to your title line above! HA!

I also have a sweet husband like yours with a generally calm demeanor, but the idiocy of Comcast and the like can really "get his goat" sometimes! Our son and I still laugh about our monthly "family" Comcast calls. We would consider it entertainment to watch our oh-so-patient father/husband try to make sense out of their most recent mess up of our monthly bill. I think my husband has finally lost his last strand of patience however, as first we got rid of our landline with them, then cable TV was next. He is currently working on alternatives to internet service. Oh well, keeps him busy at least! ;)

[hoganth]

Previously posted under another thread about Comcast horrors. Watch your bill closely for service charges. I was being charged for my own cable modem as well as paying double for digital service. It took 5 months to get that resolved. I had to file a complaint with the state of florida to get it done. I had contacted Comcast customer service more times than I can remember. Each and every time they would say that "I have issued a credit and everything is fixed". WRONG! I kept being billed for service I did not have. So then they threatened to cut off what service I had for none payment and then started adding a late charge, even though I PAID the bill for service I actually had. I wish that WE (Villagers) had a mechanism that could address Comcast behavior. I guess that is just wishful thinking. My rant is now over until the next episode.:spoken:

[Abby10]

I did make light of this situation in my previous post, but it is truly frustrating and unnerving, and the fact that they continue to get away with this stuff is infuriating. I have friends who work long, hard hours just to keep family life running smoothly and do not have the time that some of us do to handle situations like this on an ongoing basis. As a result, many just give up and keep paying for services that they are not even receiving. From what I hear on TOTV it sounds like dealing with Comcast in Florida may be even worse than the dealings we have with them up north - UGH!! I do not look forward to that! Think I will look into Brighthouse when I get down there - one of the benefits of buying south of 466A. Hope they continue to expand northward for the rest of you fine folks. Options are always a good thing to have!

[dmorhome]

over til next bill.

[Bonnevie]

I try to see the good in everything and having worked telephones I always try to be polite.
however, I'm convinced that Comcast deliberately doesn't follow thru with credits in the hopes people won't discover it--and I'm sure many don't.

[Carla B]

over til next bill.

That's right...nothing to do until the next bill. Just talked to Rebecca in the Philippines and she said "Don't Worry," it will be straightened out by then.

[CathyandJohn]

I actually had to read this over twice to realize it was not from me. We had a similar incident with Comcast and like to never got it straightened out. They were charging us for a bundle we did not request then said they would send us a box to return the receiver in. Well, they sent the box alright, but it had one empty box in it as well as another receiver! We made a trip to Leesburg, returned the two receivers, were credited for them, however, the credit never made it to our account. My husband called several times and we kept being charged for two receivers. He had to get a little huffy with them but they finally agreed to refund the money they had charged us on our credit card. They would not refund it all at once even tho it was deducted from our card at one time. We have been getting it back monthly in deductions!!! Do not understand these people. Good Luck.

[gatherer47]

They once cancelled a home repair visit because they said "we can't come fix a channel you don't get" I'd been getting this station for two years .They told me if I was getting it,I was getting it by mistake.

[Skip]

For every incidence like this, we should file a complaint with the State Attorney General's Office. Bury them in paperwork and the state will finally DO SOMETHING ABOUT COMCRASH.

Skip

[Shimpy]

Not just Comcast. I quit Century Link and returned all the equipment and held on to my reciept. Month after month they tried to charge me for equipment not returned. I even went into their local office and thru their computer it showed I owed nothing. After several additional tries showing them reciept for equipment returned they finally agreed that I was right.

[Skip]

Not just Comcast. I quit Century Link and returned all the equipment and held on to my reciept. Month after month they tried to charge me for equipment not returned. I even went into their local office and thru their computer it showed I owed nothing. After several additional tries showing them reciept for equipment returned they finally agreed that I was right.

This isn't bad business practices - it's a crime !

Skip

[PennBF]

I am not sure how many are aware of this but currently on Cspan3 is a Senate hearing on the merger of Comcast with Time Warner. What a terrible thing as that would really hurt the consumer. Currently I think it can be said that Comcast has the worst Customer Service and continual rate increases. I have spent about 2-3 hours each month over the last 3-4 months trying to understand how and why comcast is increasing our rates. We are also currently exploring what is the best alternative to Comcast and will talk to Direct TV today. Comcast would have unbelievable power if they merge. I have written to our state senator asking that he vote against the merge and would hope more would do the same. I am not normally this active in going after laws but this begs true actions and need to prevent anti trust violations.:MOJE_whot:

[MartyRR]

Does the antenna in the attic work for you?