Comcast vs Century Link Prism

[downeaster]

We have been with Comcast for years. We do not have a particular problem with them but it appears we can save a few dollars by switching to Century Link Prism. I checked with Prism and I can get a package very similar to Comcast and it satisfies our needs.

I would like to hear from those who have an opinion on the merits, or lack thereof, of either or both.

We do a lot of streaming (Netflix) so speed is important.

I am aware Comcast does not seem to rate well in customer service but this has never been a problem for us. I am not saying it couldn't be in the future and if Prism is superior in you mind I would like to hear it.

Hoping to hear from you.

[gerryann]

Just pay attention to your bills with Prism. The rates seem to shoot up real fast. Introductory rates seem so great, but they only last for a short time.

[MoeVonB61]

Once you go PRISM you well never GO BACK!! GREAT speed, functionality the same as AT&T UVERSE AND you can walk in a store right in front of Target with enough Employees to offer exceptional Customer Service. WE WILL NEVER GO BACK TO COMCAST!!

[Bizdoc]

I have Prism and love it. That having been said, I never recommend switching to "save a few bucks." After listening to gripes (about *all* of the providers), people generally complain after a few months and wish they could change back.

[Number 6]

I have Prism and love it. That having been said, I never recommend switching to "save a few bucks." After listening to gripes (about *all* of the providers), people generally complain after a few months and wish they could change back.

Right, but my savings from DIRECTV was more than couple of bucks. Century Link only wanted a 12 month commitment, but are giving 24 months of promo rates. Also, get this, there is somebody available on the phone 24/7 for tech support. And I mean that they answer the phone right away...in English.

[Carla B]

Be sure to nail them down on the speed. CenturyLink only offered 10 mbs to our address as of last month.

[er9027]

I agree, we have rented for the last two years an PRISM was GREAT. Comcast was ok but not the versatility. Not sure of cost but if it is close (5 or 10 bucks a month) Don't worry about it. FULL DISCLOSURE...worked for the company but wasn't familiar with PRISM

[downeaster]

Be sure to nail them down on the speed. CenturyLink only offered 10 mbs to our address as of last month.

I believe our area gets 10 Mbps with Prism. They say that is ample for streaming (Netflix) but I don't know how that compares with Comcast. Anyone shed any light on this. We use Netflix streaming a lot.

Sorry I mentioned "saving a few bucks". That is not my primary goal.

[downeaster]

Once you go PRISM you well never GO BACK!! GREAT speed, functionality the same as AT&T UVERSE AND you can walk in a store right in front of Target with enough Employees to offer exceptional Customer Service. WE WILL NEVER GO BACK TO COMCAST!!

Thanks mrich61. I didn't know it existed. I will visit them tomorrow AM.

[Villager Audio Video]

Prism had exactly ZERO high definition or 3D on demand content when I signed up. I have fiber to the premise in St James and Internet was painfully slow compared to Xfinity. If audio and video quality is important, I'm not sure it's the right decision. Comcast has issues yes, but there products are 2nd to none.

[dbussone]

Prism had exactly ZERO high definition or 3D on demand content when I signed up. I have fiber to the premise in St James and Internet was painfully slow compared to Xfinity. If audio and video quality is important, I'm not sure it's the right decision. Comcast has issues yes, but there products are 2nd to none.


Try BrightHouse. I fired Comcast last week.

[HMLRHT1]

Again if you live north of 466A you can't get Brighthouse. Comcast puts out 20mbps and that is slow. Brighthouse puts out 30mbps. Cox also put out 30-35 Mbps but unfortunately those of us north of 466A can only get Comcast or Century Link :(

[Ooper]

I get just under 30 Mbps through Comcast but Prism will be available in May north of 466. The cables have been installed over the past few months and just waiting for them to finish up.

[e-flyer]

Prism had exactly ZERO high definition or 3D on demand content when I signed up.

They do now!

[outahere]

We're currently living in Amelia (moving to Hillsborough later this week) and have CenturyLink with Prism TV. We have had absolutely no issues with the service and the TV picture quality is great. High Def channels are excellent. As for internet speed, I just ran a speed test and we're getting just over 20MB at the moment. We also use Netflix and have never had a problem with streaming video.

We are transferring our CenturyLink service to the new house when we move. I know Brighthouse gets great reviews, but we like the wireless TV setup for use in the bedroom. No need to be connected to the cable jack, except for the main DVR/controller in the living room.

[SoccerCoach]

Century Link will save you a few dollars in the beginning with intro rates, etc. The bills will escalate in the future. The more you want the more you'll pay. However, customer support is very good, in English. Most service problems can be solved with a hard reset(power off/on). Good luck.

[Shimpy]

We had Comcast, changed to Century Link, then back to Comcast. Century Link had too many down times on the TV. Also we watch many "On Demand" movies and Century Link only had about 10% of what Comcast had to offer.

[downeaster]

outahere, I sent you a request via a private message.

[downeaster]

I have made a decision with the help of your input.

I visited the Century Link "store" in the Rolling Acres mall. It was refreshing to talk to knowledgeable people face to face. All of my questions were answered and a complete breakdown of the services provided along with costs. However, I decided to stay with Comcast until October when my current plan comes up for "renewal". I have been on a six month promotional rate for a long time. Each time it expires I call Comcast and convince them to continue that rate.

Based on our viewing habits both providers are equal and there is little difference cost-wise. Prism's download speed is a little faster and predictable but at our level it would be of little advantage. I like the fact they have a local "store". They have a few more bells and whistles that may be more to my liking in the future.

It won't take much to tip the scales in favor of Prism in October.

Thanks to all of you for your helpful input.

[ldj1938]

I believe our area gets 10 Mbps with Prism. They say that is ample for streaming (Netflix) but I don't know how that compares with Comcast. Anyone shed any light on this. We use Netflix streaming a lot.

Sorry I mentioned "saving a few bucks". That is not my primary goal.

Run a speed check on your service. I have prism and we now run at 22mbs. They will tune up your telephone line because they need the extra speed for the television, phone, and internet service.

Previous to prism I paid for ten 10mbs service. Too bad they don't have fibre line is Santo Domingo, but they do quite will on copper.

[CTLvillagesrep]

That has changed significantly, just like anything, when you signed up prism was in it's infancy. You now have up to 100mbps internet speed available to your home as well as THOUSANDS of HD and 3D programs. The bugs have been worked out, you can ask any current FTTP customer in the villages.