comcast

[red tail]

everytime Comcast is discussed it seems to be in the negative. I have to say that the past few days we have had some typical florida afternoon storms roar through here and I have not had one iota of a problem with my tv reception. plus I just tested my internet speed and its download 93mbps and upload 24........how great is that!!!!

[Steve & Deanna]

I don't think that the problem in television reception or the internet. I believe the problem lies with 'customer service', which is nearly non-existent, and their rates for service delivered. One brief example is a rate quote and thirty days down the line, your bill is quite different than what they quoted you (and I'm taking into account for taxes, fees etc.). This means another call to Comcast and more wasted time.They seem never to do what they say they'll do. As I've previously stated, competition is a good thing.

[gatherer47]

agree-my satellite dish would go out frequently during storms but never with Comcast

[red tail]

I don't think that the problem in television reception or the internet. I believe the problem lies with 'customer service', which is nearly non-existent, and their rates for service delivered. One brief example is a rate quote and thirty days down the line, your bill is quite different than what they quoted you (and I'm taking into account for taxes, fees etc.). This means another call to Comcast and more wasted time.They seem never to do what they say they'll do. As I've previously stated, competition is a good thing.

never try the calling method. they have 24/7 service on their website with live chat. I have always had great service using this method. there is never a wait!

[Steve & Deanna]

never try the calling method. they have 24/7 service on their website with live chat. I have always had great service using this method. there is never a wait!

Thanks for the info. I forgot all about that....but I am a senior.

[Medtrans]

I know in my post the other day I said Comcast has a great product but the worst customer service I have ever experienced. This includes by phone or by live chat. The times I used live chat always led to a phone call anyway. As I said before, I could write a book.....

[pookieroo]

My Comcast bill for tv and internet went from $105 to $160 in 3 months. No warning, explanation, nothing. Yes it's nice to get reception during a thunderstorm but at what cost?

[Shimpy]

Yes it's nice to get reception during a thunderstorm but at what cost?


When a hurricane is getting near and aiming right towards you and tree branches are flying down the street, the most important thing is weather channel or news reports. You'll miss not having it.

[sharoni]

We just rid ourselves of Comcast today...We also were tired of the continual price hikes and fees for this and that. We would call and the "wonderful" customer service reps would say nothing they could do. When we took our equipment back, the girl said she knew why, because the bill was high...She said she could have adjusted that, even though the 800 number couldn't. We kept internet, she increased the speed for us at a lower price then we had with our bundle. We now have Direct TV and a savings of $1000+ a year. There are other options than dealing with Comcast and their "less than stellar" customer service.

[Medtrans]

Keep all your paperwork when returning equipment. I fought with Comcast for almost a year over a modem they say they never got when we moved from Colorado to Illinois. We were still Comcast customers but then you had to start over. Why would we keep a $30.00 modem when we are paying them $200.00 a month for our services. Pretty sure we we're trying to steal it! I did not have the receipt for it but I fought it over and over and finally convinced them we didn't have it. I truly was at the point of just paying for it. Just one of oh so many stories.

[Single Track]

I know in my post the other day I said Comcast has a great product but the worst customer service I have ever experienced. This includes by phone or by live chat. The times I used live chat always led to a phone call anyway. As I said before, I could write a book.....

I could co-write your book. My month is not complete unless I waste an hour or more on the phone or on line with the idiots who work there. Last month they billed me $9.95 for a trumped up charge. The girl said she would credit my bill so today when I got my bill, not only is the credit not there but she charged me another $9.95. The girl on the phone today said the previous idiot forgot to put the negative sign, thus another $9.95 charge. It never ends, this is the worst comany I have ever dealt with and their top executives in Philadelphia are the highest paid in the Philly area year after year. It's disgusting.

[Bryan]

Consistently, Comcast is rated in the "Top 10" of "Most Hated Companies" in America. 150,000,000 people couldn't all be wrong!

[rubicon]

Comcast continues to deliver a better product than their competitors. Customer service by phone has been excellent. i do not care to have to personally carrying their equipment to their store on 441

[MikeV]

We just rid ourselves of Comcast today...We also were tired of the continual price hikes and fees for this and that. We would call and the "wonderful" customer service reps would say nothing they could do. When we took our equipment back, the girl said she knew why, because the bill was high...She said she could have adjusted that, even though the 800 number couldn't. We kept internet, she increased the speed for us at a lower price then we had with our bundle. We now have Direct TV and a savings of $1000+ a year. There are other options than dealing with Comcast and their "less than stellar" customer service.

I did the same thing about 4 months ago. I do lose HD reception in a storm but DirecTV supplies duplicate SD channels so I just switch to SD and all it fine. The DVR Genie is fantastic. I can record 5 shows at a time and watch two different ones in any room. You can also stop watching in the LR and continue in the MBR. I love it so far.

[water boy]

We have been in our home for 26 mos our bill started at 140.00 last month paid 225.00 no change in service just keep raising the price.

[bluedog103]

We got an unexpected charge of $100 on our bill. After quite a few phone calls they figured out what the charge was and deleted it but by that time there was an $8 late charge. I complained about that and they were supposed to remove that charge but didn't. The next bill had another $8 late charge on the original bogus $8 late charge. I then surrendered and paid the ridiculous, by now, $16 in late fees just for the sake of sanity.

[folkh]

I know in my post the other day I said Comcast has a great product but the worst customer service I have ever experienced. This includes by phone or by live chat. The times I used live chat always led to a phone call anyway. As I said before, I could write a book.....

Customer service I found to be hit or miss, then I spoke to a Cust service rep that actually spoke English and was from the USA. I explained my frustration with CS speaking to foreigners. She told me it depends on the time of day you call, once the USA reps are busy with customers the overflow goes overseas. Twice I called with a question early in the day and spoke with someone from the USA and was very happy with CS.