GeoGeo
06-19-2014, 07:55 PM
My Windows 7 will not start. Everything was fine until I wanted to use my scanner. But I noticed that since I upgraded operating systems the software for my scanner was no longer on my computer. So I got the disc and started installing it. It said that I did not have the correct operating system, but I figured once it installed I could go get the correct drivers. I have an all-in-one (scanner, printer, fax) and the printer has been working with the computer before this. Well, after I used the disc to install the software my computer will not boot up normally. I have to go to safe mode. It ran a problem numerous times to try to fix the problem, but was not successful. I removed the All-in-One from my computer. But that did not change anything. I went to the Control Panel and looked for all the HP software. It only showed one to uninstall....even though when I go to My Computer and look under Program Files, it lists the other HP programs it installed. I do not know how to install those programs since they do not show up in the Control Panel list.
I do not want to have to re-install my Windows 7 software. Are there some things I can try? Cannot do a restore to an earlier date because it says there are no restore points. Is there a way to use the Windows 7 disc to fix things without doing a whole re-install?
I do not want to have to re-install my Windows 7 software. Are there some things I can try? Cannot do a restore to an earlier date because it says there are no restore points. Is there a way to use the Windows 7 disc to fix things without doing a whole re-install?