2BNTV
06-28-2014, 05:00 PM
I went to American Freight back in December and bought a living room, dining room, recliner, and a kitchen set with several lamps for $2400. The salesman Reynolds was a nice young man, who seemed to be very accomodating. "Made in America", was a selling point for me, and originally, I thought I got great value, for what I spent.
I assumed the furniture came assembled. I was never told, it came in a box and would be another $70 for the delivery people to assemble it. Since I had a previous bad experience with a delivery person, I decided that I would do it myself. No problem. The furniture was delivered and the two living room lamps were wrong. Still no problem for me, as I would be a nice guy and return them myself, and get the correct lamps as I would be in Ocala in a couple of days. I returned the lamps and was given two floor model lamps, by Reynolds with no problem. I looked at the lamps and couldn't see anything wrong with them. A month or so later, one lamp shade was easily throw off the lamp base. I figured the handyman could fix it with no problem which he did. I am still cool with everything. Several months later, it happens again and the handyman says the socket inside the lamp is broken. I didn't think disassembly of every part was required, by the buyer, to inspect the lamp.
I figured, since my salesman was so nice, there would be no problem, if I had explained what happened, I knew Reynolds had left American Freight but it seemed the other sales people, were ok.
I walked into the store with the broken lamp and started to explain the problem to the sales person. Without my asking to speak to anyone higher up in their organization, the V.P. comes over and flatley states he will not do anything for me, as it had been 5 months and the contract states furniture is sold "as is". I never heard of a brand new furniture store selling "as is". I expect a policy like that to be in a consigment store. He told me in an rude way and arrogant way, I should have noticed any defect, when I took the lamp from the floor. I said to him, "how was I suppose to see the socket inside the lamp was defective. He didn't respond, but gave me a lecture on his being in the furniture business for 15 years. The V.P doesn't have any customer service skills. IMHO
I certainly hope he changes his method of talking to people as I will never shop there anymore. I would like to think my opinion counts for something and anyone who knows me, thinks of me, as a reasonable person. I agree that a 5 month period to return something, is a good policy for stores, but not listening to me and cutting me off in my explanation, to shout me down is unacceptable. American Freight is not air conditioned, so if you visit, be prepared to sweat a lot.
I personally will never shop there, and would like to request everyone, to avoid this place of business, due to it's tratment of this customer. Another salesperson was smirking at me, like a wiseguy would, when I left.
I hope the $99 lamp was worth the loss of any future business!
Btw - The recliner came in two pieces, and easily cames out of it's bracket, when trying to move it. You get what you pay for!!!
Buy it nice or buy it twice. If you buy furniture at this store, you may wind up buying additional furniture for their defective pieces, as they have a "as is" policy according to their V.P. What a guy!!! Their sales contract is a "buyer beware" type of deal, that I never signed, (at least the copy I was given).
I assumed the furniture came assembled. I was never told, it came in a box and would be another $70 for the delivery people to assemble it. Since I had a previous bad experience with a delivery person, I decided that I would do it myself. No problem. The furniture was delivered and the two living room lamps were wrong. Still no problem for me, as I would be a nice guy and return them myself, and get the correct lamps as I would be in Ocala in a couple of days. I returned the lamps and was given two floor model lamps, by Reynolds with no problem. I looked at the lamps and couldn't see anything wrong with them. A month or so later, one lamp shade was easily throw off the lamp base. I figured the handyman could fix it with no problem which he did. I am still cool with everything. Several months later, it happens again and the handyman says the socket inside the lamp is broken. I didn't think disassembly of every part was required, by the buyer, to inspect the lamp.
I figured, since my salesman was so nice, there would be no problem, if I had explained what happened, I knew Reynolds had left American Freight but it seemed the other sales people, were ok.
I walked into the store with the broken lamp and started to explain the problem to the sales person. Without my asking to speak to anyone higher up in their organization, the V.P. comes over and flatley states he will not do anything for me, as it had been 5 months and the contract states furniture is sold "as is". I never heard of a brand new furniture store selling "as is". I expect a policy like that to be in a consigment store. He told me in an rude way and arrogant way, I should have noticed any defect, when I took the lamp from the floor. I said to him, "how was I suppose to see the socket inside the lamp was defective. He didn't respond, but gave me a lecture on his being in the furniture business for 15 years. The V.P doesn't have any customer service skills. IMHO
I certainly hope he changes his method of talking to people as I will never shop there anymore. I would like to think my opinion counts for something and anyone who knows me, thinks of me, as a reasonable person. I agree that a 5 month period to return something, is a good policy for stores, but not listening to me and cutting me off in my explanation, to shout me down is unacceptable. American Freight is not air conditioned, so if you visit, be prepared to sweat a lot.
I personally will never shop there, and would like to request everyone, to avoid this place of business, due to it's tratment of this customer. Another salesperson was smirking at me, like a wiseguy would, when I left.
I hope the $99 lamp was worth the loss of any future business!
Btw - The recliner came in two pieces, and easily cames out of it's bracket, when trying to move it. You get what you pay for!!!
Buy it nice or buy it twice. If you buy furniture at this store, you may wind up buying additional furniture for their defective pieces, as they have a "as is" policy according to their V.P. What a guy!!! Their sales contract is a "buyer beware" type of deal, that I never signed, (at least the copy I was given).