Express Scripts, yes or no

[tcxr750]

I'm confronted with having to choose Express Scripts for prescription coverage in 2015. My wife and I have had Silver Scripts for a number of years and had no problems with Pharmacy or Mail Order. I'm retired from AT&T and also have TFL from military service. Express Scripts under TFL seems to be a problem. Any real world experience on this subject?

[mjdollard]

I have used them for years, never a problem

[kansasr]

I also use Express Scripts as part of Tricare/Military. Since the merge with Medco a while ago, the web site is a real pain. Slow, difficult to maneuver. You really need to stay on top of things with Express Scripts...getting new prescriptions into the system can be a challenge, but once you do, things move pretty smoothly. I have found the phone support to be the better option when there is a problem, they're pretty good at making things work.

[mixsonci]

I have had Express Scripts for years since before when they were MEDCO. I live overseas so they must be sent either APO or State Dept. pouch and I really don't have too many problems. If I change addresses (which I do quite often) they like me to call and confirm the change. My doctor now sends the scripts in electronically and I don't have to bother mailing them in myself. Much easier, they always come pretty quickly especially considering they are coming in the pouch. You can also choose auto refill (if refills are authorized) and don't have to worry about reordering.

[kb8tpw]

I have had them for several years with TC FL and I find them to be a pain in the posterior. Not too reliable or user friendly. Wish I could effect a change, but that would end up being a divorce, so I suffer on and gripe about it..................

[lynxville]

I had Medco and then Exp Scripts, they are terrible, non caring, and a bunch of idiots. I spent hours trying to straighten out there mistakes. They pull this scam that you need prior authorization every time you reorder and never send the paperwork and then you don't get your meds. I could go into great detail about them just take my word for it and don't use them.

[DonH57]

We use Express Scripts as well. Tricare too. Great service. We got tired of the grocery stores pharmacy mess ups and constant price changes .

[Cedwards38]

I used Express Scripts. No problems, and save money and time with the 90 day refills. You just have to remember to reorder when you get close and not wait until you are empty.

[TidalWalkers]

I have used Express Scripts for many years and have not had a problem at all. I order 90 day refills and all is well.

[elizabeth52]

We have had both Express Scripts and Silver Scripts. We had soooo many problems that I devoted an entire day to switching everything back to a local pharmacy. Meds not received, wrong meds received, etc.... It was not worth the small discount to go through this every month, in my opinion.

[ohiogolf]

I'm confronted with having to choose Express Scripts for prescription coverage in 2015. My wife and I have had Silver Scripts for a number of years and had no problems with Pharmacy or Mail Order. I'm retired from AT&T and also have TFL from military service. Express Scripts under TFL seems to be a problem. Any real world experience on this subject?

You might want to rephrase your inquiry to ask about experiences and issues within the last year. The merger with MEDCO caused a large number of snafus which they readily admitted. My wife has a serious chronic medical condition and we had a number of problems during the transition period. HOWEVER, in the last nine months, the service through them has been fine.

[Bonny]

We have been using Express Scripts for years. Hubby doesn't do the computer so he calls everything in and always talks to someone. He has no problems at all.

[villagetinker]

Used both Medco then Express Scripts (my wife is still with them until she goes on Medicare). All of the above comments apply, as I have gone through periods with no problems to periods with nothing but problems. One thing that I found (and still do) is their billing system. We had a credit card on file (for my wife), but the shipments come with a bill even if you have a card on file. Result I ended up paying for some drugs twice. Finally got the credit card off the account and paid the bill when the drugs came. HERE IS THE KICKER. They are relatively slow posting payments, so if you get 2 or 3 drugs in 2-3 shipments over a month, you can be sure the 2nd or 3rd bill will not reflect the first payment. On the plus side they did not require prepayment on any of the shipments, the plan I am with now requires prepayment for anything over $30.01.
Hope this helps.

[mgcsooner]

No problems with press scripts. Suggest you 1) have your doctor send scripts in direct to them, 2) use auto refill, very easy.

Also helpful is they will mail em out to alternate address when you travel, have to set up online.

Noticed complaints about "lost" scripts above--I doubt a problem in this area, but I was told by police elsewhere that they sometimes get stolen by hopefuls looking to get high. They email you when they are sent, and will resend if you notify they didm;t arrive.

[Bonny]

Hubby just got off the phone with Express. I just got a new script. He called it in and it's all set. He says never any problems.

[Challenger]

Have used Express Scripts for 11 years. Tri Care for Life.
My wife and I use 10 different medications between us. Perscriptions emailed or faxed in directly by our medical provider.

No problems. All drugs on auto refill

[DruannB]

I have used Express Script for 2 years and wish I had switched sooner. I have my prescriptions on automatic renewal and I don't have to do anything. They notify me when they are about to renew, so I can email and cancel if I wish. Telephone service got everything straightened out for me initially because the website was locking up. Prices are wonderful. No complaints whatsoever.

[nkrifats]

I have used Express Scripts and still do with Tricare for Life and have experienced none of the problems listed here. I have always had good service with them.

[boomerbaby]

We use express scripts after the medco merge and never had a problem. 90 days meds delivered, no lines waiting and price is better.

[tcxr750]

I have had trouble with reimbursement for out of pocket costs with Express Scripts and using DD2642. Called ES and spoke with Management. problem unresolved. My local CVS pharmacist who was familiar with the process called electronic linking. He linked Silver Scripts and Express Scripts. Every prescription since has had no out of pocket costs for me!
Correspondence with some fellow National Guard retirees indicates they are having unresolved issues with ES. Search on the WEB for consumer opinions on Express Script and you will see a large number of negative ratings.
Thank you to all who have replied to my posting. It is good to see that many have had prescriptions filled without any problems.

[zcaveman]

I went from Medco to Express Scripts and have not had a problem. We do not express order. When the medication is close to empty, I order online. When I am out of refills, I fax a letter to my doctor to send a new script to Express Scripts for the medication.

Works all the time.

Z