View Full Version : Anyone having trouble with reception with brighthouse cable
tommy steam
08-31-2014, 05:39 PM
For a long time my brighthouse cable has worked fine but in the last several months ,I have had problems . Picture fading in and out, sound stoping for a few seconds , not able to get stations I have paid for and others not coming in. I get messages that the station is not available it this time .I have brought back cable boxes to the wildwood office three times in the last few months. I was told that they are sensitive . Has anyone else had these problems? :mad:
mherzberg
08-31-2014, 05:44 PM
I've had Brighthouse for over a year now with zero problems in Sanibel.
Vladimir
08-31-2014, 05:55 PM
More than likely its not your cable boxes (the service reps will always blame the cable box) but the CO software and connections from the outside terminal box. I have had freeze ups during the on demand feature making me reset the cable box to their central office feed...I always have them credit me for this. The last time I had a problem it was in their cables/terminal box/demarc point to the house - have a tech come out and rewire or check what I mentioned above.
tommy steam
08-31-2014, 06:01 PM
I've had Brighthouse for over a year now with zero problems in Sanibel.
I've had them for a year and a half , I'm in Charlotte. Well Tuesday I'll be back at the wildwood office to exchange my cable box.
babs1199
08-31-2014, 06:23 PM
Have had problems with the picture freezing, we are switching to century link this week. I hope it will be better. I did complain to bright house and they said they would send out a new signal after 9 times we had enough. We live in Charlotte.
tommy steam
08-31-2014, 06:26 PM
More than likely its not your cable boxes (the service reps will always blame the cable box) but the CO software and connections from the outside terminal box. I have had freeze ups during the on demand feature making me reset the cable box to their central office feed...I always have them credit me for this. The last time I had a problem it was in their cables/terminal box/demarc point to the house - have a tech come out and rewire or check what I mentioned above.
Ok,I will have this done. Hopefully this will solve the problem.
Stdole
09-01-2014, 10:48 PM
I am glad I read this thread... I have Brighthouse in Panellas ... Now this
is great service from Brighthouse and this rep!!! Thanks You Brighthouse
Medtrans
09-02-2014, 07:12 AM
There you go. Any company can have issues but it's how the issues are handled that make a difference. Thank you, Lysander. I hope you are able to get your problem resolved.
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