Edwin Watts, never again

[Ozzello]

January this year I decided to take up golfing again, after about 12 years. Wanting to play my best, I started with replacing my outdated driver. Went to Edwin Watts on 466 and a clerk helped me through hitting 3 or 4 drivers. He explained the results on the launch monitor and I bought a nice used Cobradriver for 100 bucks.

A few weeks later I decided to replace the old irons. I went straight to EW. Browsed the racks and saw some like new used Pings for 5 or 6 hundred. The 7 iron had some tryout marks on it already, so I grabbed it of the rack, and asked one of the clerks if I could hit a few balls with it. The guy didn't answer me, but started walking REAL slow toward the launch monitor, and asks me "How much money you got?"
Now I giggle a bit, and turn to roll a ball up to hit, and this guy isn't cracking a smile, nor setting up the monitor. I thank him for his time, and leave.
Yes I am a bit younger (48) And I was wearing a t-shirt..but it was clean, and I make around 100K a year, I can afford any set of clubs in the store. heck, I almost bought a set of Honma irons.
Bought a set of Nike VR irons, and a set of Callaway X tour forged irons. Elsewhere.

Then in June, I decide I want a new putter. Yes, I got it bad. Being left handed, there aren't many demos for us, so I make the rounds to all the shops in the area. One crabby clerk isn't going to cause me to stay out a store. I stop in and putt a couple with every LH putter in the store. Nothing seemed better than the 2-ball putter I have, so I smiled and headed for the door. The nice guy that had helped me get the driver says " Thanks for using our air conditioning!" Yea, got to be the t-shirt.
Bought a Ping Anser, A Callaway Tank, and a Callaway Versa Metal X.... elsewhere. I like the Tank best.

Since then, I have bought a $400 Hybrid rangefinder, New Cobra 3 and 5 woods, several hybrids, 3 new Cleveland wedges and 5 Vokey wedges. I use 4-5 gloves a week and have another shop order them in bulk for me. I also bought one of those cart bags that your clubs spin around in. 2 pairs of shoes so far, and about $50 a week in balls. I would list the rest of what I have bought in the last year, but I want to get back to the real subject.

Last week, after much research, I decided to try some Winn dri tac grips out. I stopped at, yes, EW on 466. I asked if they had them, and they did. But they didn't have red and black, just the plain black. I grabbed a wedge and had them put one on for a trial run. I liked it so far, so I went and bought 10 red and black grips online, and on the way to the range, stopped in at EW ( hey, it is on the way to the range where I spend ... well nevermind) and ask if they had time to put on a set of grips. "Sure! This guy here will do it".. I tell them I have my own grips, and they both look at me like I spit on the floor. "Well, actually, he is about to leave and won't have time." Another clerk is walking up.. " Oh and, we are running a really big sale today and can't tie up anyone to do it". I am the ONLY customer in the STORE.

Well Edwin W. I don't care if you have a magic set of golf clubs that would make me a tour winning pro and no one else has them, I will NOT set foot in YOUR STORE again.

[Walter123]

A gripe about grips and a magic set of clubs! I want a pair of shoes that will let me walk over water hazards! Oh, and a ball that floats......

[fred53]

"I use 4-5 gloves a week"

Something doesn't add up...

[DonH57]

I wouldn't have returned there the first time I was treated that way. Why go back?

[golf2140]

That's like buying motor oil, then taking it to a service station to have it replaced in your motor vehicle. Just my thoughts!!

[Fourpar]

...I'm sure they will miss you.

[Ozzello]

No they won't. And though the vocal minority reading this (5/325 at the moment) have snide comments, I believe the majority of those reading this see the point I am making here. Should a person always make a purchase if they step into a store?

My mother was a waitress in a small diner many years ago. She was the 'new girl' there. Three scruffy men in old clothes came in and sat at one of the other girl's tables, but they made my mom wait on them. She treated them with the same sweetness and respect she would have given any other customer. They were millionaires in town fishing for a couple weeks. They left her a $100 tip, back in the 1960s.

The clerks are probably just lazy, and figured some pick up truck driving guy with a southern accent was no one that would ever talk to the manager, or anybody else about the crappy treatment. Like the waitresses in that diner making my mom wait on what they thought were just three poor country bumpkins, they were wrong.

[Ozzello]

"I use 4-5 gloves a week"

Something doesn't add up...

I play or practice several hours a day during the week, and all day on weekends.. and like as good a grip as I can get. You know, like with a new glove?

[Ozzello]

I wouldn't have returned there the first time I was treated that way. Why go back?

I see your point. And now I won't.

[redwitch]

I understand the complaints and why you were unhappy. I do, however, have an issue in your behavior. You should have spoken to the manager, give him a chance to make things right for you and teach his employees how to treat customers. If the manager did nothing, then don't go back. Complaining here is good in that it warns us what to expect in an establishment, but only the manager or owner can make a difference.

[Ozzello]

That's like buying motor oil, then taking it to a service station to have it replaced in your motor vehicle. Just my thoughts!!

The new golf store east of there on 466, actually seemed glad to do it, for $1 a grip instead of the $3 per grip EW charges. Crazy huh? Almost like they like what they do, or knew somehow that I am a loyal kind of guy, that will return there to make my larger purchases.

By the way, I worked at an oil change place, and we had several regular customers that brought in their own oil, because we didn't carry the kind of oil they wanted to use.. you know, like wanting a certain color grip...

[Ozzello]

I understand the complaints and why you were unhappy. I do, however, have an issue in your behavior. You should have spoken to the manager, give him a chance to make things right for you and teach his employees how to treat customers. If the manager did nothing, then don't go back. Complaining here is good in that it warns us what to expect in an establishment, but only the manager or owner can make a difference.

I talked to the asst. manager. Got a glib apology. Also told him I planned to post here. Will speak with the manager Monday. If he apologizes I will post that he did. He does anything more than that, I will remove this post.

[ajbrown]

If you use gloves that fast check out this site:

MG Golf: Cabretta Leather Golf Gloves, Golf Gloves ... (http://mggolf.com/gloves.asp)


I like the 'DynaGrip Elite Glove'. They often run sales where that glove is $12.95 (for two).

I use a glove every 4-5 rounds and then I transition them into 'range gloves'. I thought that was a lot before I read your post :D. I never forget playing with my Dad who would use a glove forever. It would come out of the bag like a dried up leaf, might even have a hole or two.

I used to joke with him: "You know you can buy a new glove without replacing your whole set of clubs".

Anyway, I have no point except to share a place where IMO you get quality (soft cabretta leather) gloves for a decent price...

[John_W]

The new golf store east of there on 466, actually seemed glad to do it, for $1 a grip instead of the $3 per grip EW charges. Crazy huh? Almost like they like what they do, or knew somehow that I am a loyal kind of guy, that will return there to make my larger purchases...

What is the new golf store east of there on 466, I'm not aware of any?

EW I've been in about 40 times over the past 3 years. They usually are polite but due seem to be quite loud with their conversations and comments about sports teams, players and whatever else is on their mind. Makes me feel like I'm in an office with other workers but I don't know any of them. I've bought clubs there because they take trades and I'm sometimes too lazy to sell them on eBay.

I've been using Nike Dura-Feel Gloves for about 4 years, they are about $10 to $12 at most places. You can find them online, a four pack for $25. I play about once a week 18 holes on a championship and they last me about 2 to 3 months.

I've had gray Wynn Dri-Tac grips on my clubs for the past year, they feel great at first but don't keep the tackyness for long. I had bought them and had them installed at the Sarasota Pro Shop in TV. They charged $10 a club for grips and labor. I had them replaced last week at Jim's Golf Shop with Golf Pride Tour Wraps in white, grips and labor was $90. That's a nice shop owned by a Villager in front of Target, between the Century Link Store and Jersey Mike's Subs.

http://www.golfclearanceoutlet.com.au/media/catalog/product/cache/1/image/9df78eab33525d08d6e5fb8d27136e95/n/i/nike_durafeel_gloves.jpg

[Dr Winston O Boogie jr]

The clerks in all of those big box golf stores are all on commission. They don't want to talk to anyone that they don't think they're going to make any money from.
There is also an attitude of we need to make money right now and the heel with the future that permeates these kind of operations today. Most decent PGA professionals will try to spend time with you to build a relationship. These stores don't care about that. At the end of each day all they look at is how much did this salesman sell and how much profit was there from it. I know, I worked for a couple of them and I witnessed this first hand. They'll say one thing and do another.

I would only go to a PGA professional at a golf course or a small one owner shop for any golf equipment. Of course you won't see the selection there, or you might pay a few dollars more, but you will get what you need and you will be treated right.

The deal with the grips is a bit murky. If someone came into my shop with their own grips, I would have put them on and then let him know that I can provide grips at a lower price. I would also let him know that when he needs grips in the future, I would be happy to measure him and make sure that he has the right size and model grip for his hands. I would maybe charge him a bit more than I would for my labor than I would if he had gotten the grips from me. After all, if he comes and gets grips from me, I would charge him for the installation and the price of the grips on which I would make a small profit.

The customer doesn't see the price broken down like this, but there is the cost of the grip, my time and my expertise in addition to any equipment that I own and materials that I use.

In other words I would take care of the customer and hope to build a relationship with him in the future. Big corporations don't think like that. They only want to know how much money they made today. They aren't interested in building a relationship. They depend on having a great selection and lower prices to keep their customers from coming back. That's why I couldn't work for them any more. I didn't like them and they didn't like the way I operated.

Unfortunately, a lot of customers see only lower prices. That's why these companies are so successful.

So, do yourself a favor. Find a good PGA professional that you like and get a long with. spend some time building a relationship with him or her. The support that person that you can trust to always do the right thing by paying a bit more for the peace of mind.

[buzzy]

Ozzello,

Not to defend these guys, but none of the golf shops around here are interested in lefties. The EW up on 466 did not even have a full bag set in stock when I was shopping, and just a few clubs for the simulator. They would only order a set if I had committed to the purchase. I did find the best selection and nicest personnel at the Sarasota shop in Sanibel. But, no simulator, and they would only let me hit the driver after taping over the head, which is not ideal at all. However, I was able to buy a set that I had demo'd at the Palmer shop.

[Ozzello]

If you use gloves that fast check out this site:

MG Golf: Cabretta Leather Golf Gloves, Golf Gloves ... (http://mggolf.com/gloves.asp)


I like the 'DynaGrip Elite Glove'. They often run sales where that glove is $12.95 (for two).

I use a glove every 4-5 rounds and then I transition them into 'range gloves'. I thought that was a lot before I read your post :D. I never forget playing with my Dad who would use a glove forever. It would come out of the bag like a dried up leaf, might even have a hole or two.

I used to joke with him: "You know you can buy a new glove without replacing your whole set of clubs".

Anyway, I have no point except to share a place where IMO you get quality (soft cabretta leather) gloves for a decent price...

Thanks. Will check out that site for sure.

I get about 18-27 holes out of a glove before the 'sticky' seems to go away. I do use those at the range as well, but I hit about 3-5 large buckets at the range. This time of year, one used glove is fine, but in the heat of the summer, it doesn't take long to get a glove sweaty.

Tanks again for the tip.

[Ozzello]

What is the new golf store east of there on 466, I'm not aware of any?

EW I've been in about 40 times over the past 3 years. They usually are polite but due seem to be quite loud with their conversations and comments about sports teams, players and whatever else is on their mind. Makes me feel like I'm in an office with other workers but I don't know any of them. I've bought clubs there because they take trades and I'm sometimes too lazy to sell them on eBay.

I've been using Nike Dura-Feel Gloves for about 4 years, they are about $10 to $12 at most places. You can find them online, a four pack for $25. I play about once a week 18 holes on a championship and they last me about 2 to 3 months.

I've had gray Wynn Dri-Tac grips on my clubs for the past year, they feel great at first but don't keep the tackyness for long. I had bought them and had them installed at the Sarasota Pro Shop in TV. They charged $10 a club for grips and labor. I had them replaced last week at Jim's Golf Shop with Golf Pride Tour Wraps in white, grips and labor was $90. That's a nice shop owned by a Villager in front of Target, between the Century Link Store and Jersey Mike's Subs.

http://www.golfclearanceoutlet.com.au/media/catalog/product/cache/1/image/9df78eab33525d08d6e5fb8d27136e95/n/i/nike_durafeel_gloves.jpg

The new store is in the little plaza where the urgent care is. The owner was a touring pro.

I see the Nike Dura Feel on Ebay at a good price, would really like find one in a store 1st to check the fit first though. Being a southpaw is great on all those doglegs to the right.. but MAN I would love to have the demos to try you right handers get :(

How do you like the tour wraps?

I like Jim's, but it is a little out of the way for most of my travels. They have been great every time I have been in the store, and I always check them out for a big purchase.
I bought my Bushnell Hybrid rangefinder there, and when I downloaded the update, it cleared the GPS of all the courses and went buggy. I took it back to Jim's, and instead of them blowing me off to deal with the manufacturer ( completely within the warrantee agreement), one guy there spent like 2 hours on the phone with Bushnell and got it fixed for me. They also are quite ready to check a shaft flex or whatever at no charge, doesn't matter if you are purchasing something or not.
Jim's gets 5 stars in my book, for "not being (enter big sporting goods store name)" like the sign out front says :P

[Ozzello]

Ozzello,

Not to defend these guys, but none of the golf shops around here are interested in lefties. The EW up on 466 did not even have a full bag set in stock when I was shopping, and just a few clubs for the simulator. They would only order a set if I had committed to the purchase. I did find the best selection and nicest personnel at the Sarasota shop in Sanibel. But, no simulator, and they would only let me hit the driver after taping over the head, which is not ideal at all. However, I was able to buy a set that I had demo'd at the Palmer shop.

Only southpaws stand on the RIGHT side of the ball !

I love the Palmer shop, they had plenty of lefty iron sets there. Though most were hybrid type irons in Sr. flex, and I need something on the stiff side of regular, and was after something forged and geared at a single digit handicap.

[John_W]

The new store is in the little plaza where the urgent care is. The owner was a touring pro.

I see the Nike Dura Feel on Ebay at a good price, would really like find one in a store 1st to check the fit first though. Being a southpaw is great on all those doglegs to the right.. but MAN I would love to have the demos to try you right handers get :(

How do you like the tour wraps?

I like Jim's, but it is a little out of the way for most of my travels. They have been great every time I have been in the store, and I always check them out for a big purchase...

The Dura-Feel Gloves are sold at The Villages Sarasota Pro Shop/Driving Range, they probably have the biggest selection in this area. Dick's Sportings Goods also has them in Ocala.

The Golf Pride Tour Wraps I had on my clubs about 3 years ago, I should of stayed with them. They have a nice feel and come in colors, I just got white ones, they have red and black as well. They seem to hold up pretty good and when wet they are still tacky. Jim's had them for like $4.95 and $2.50 a club to install, it was about $90 for 12 clubs.

The only golf shop east of EW and has an Urgent Care nearby I can think of, is that little tan shopping center across from Mission Hills CYV's. However, I thought they went out of business and merged with the liquidator store up in Summerfield.

[Bruiser1]

January this year I decided to take up golfing again, after about 12 years. Wanting to play my best, I started with replacing my outdated driver. Went to Edwin Watts on 466 and a clerk helped me through hitting 3 or 4 drivers. He explained the results on the launch monitor and I bought a nice used Cobradriver for 100 bucks.

A few weeks later I decided to replace the old irons. I went straight to EW. Browsed the racks and saw some like new used Pings for 5 or 6 hundred. The 7 iron had some tryout marks on it already, so I grabbed it of the rack, and asked one of the clerks if I could hit a few balls with it. The guy didn't answer me, but started walking REAL slow toward the launch monitor, and asks me "How much money you got?"
Now I giggle a bit, and turn to roll a ball up to hit, and this guy isn't cracking a smile, nor setting up the monitor. I thank him for his time, and leave.
Yes I am a bit younger (48) And I was wearing a t-shirt..but it was clean, and I make around 100K a year, I can afford any set of clubs in the store. heck, I almost bought a set of Honma irons.
Bought a set of Nike VR irons, and a set of Callaway X tour forged irons. Elsewhere.

Then in June, I decide I want a new putter. Yes, I got it bad. Being left handed, there aren't many demos for us, so I make the rounds to all the shops in the area. One crabby clerk isn't going to cause me to stay out a store. I stop in and putt a couple with every LH putter in the store. Nothing seemed better than the 2-ball putter I have, so I smiled and headed for the door. The nice guy that had helped me get the driver says " Thanks for using our air conditioning!" Yea, got to be the t-shirt.
Bought a Ping Anser, A Callaway Tank, and a Callaway Versa Metal X.... elsewhere. I like the Tank best.

Since then, I have bought a $400 Hybrid rangefinder, New Cobra 3 and 5 woods, several hybrids, 3 new Cleveland wedges and 5 Vokey wedges. I use 4-5 gloves a week and have another shop order them in bulk for me. I also bought one of those cart bags that your clubs spin around in. 2 pairs of shoes so far, and about $50 a week in balls. I would list the rest of what I have bought in the last year, but I want to get back to the real subject.

Last week, after much research, I decided to try some Winn dri tac grips out. I stopped at, yes, EW on 466. I asked if they had them, and they did. But they didn't have red and black, just the plain black. I grabbed a wedge and had them put one on for a trial run. I liked it so far, so I went and bought 10 red and black grips online, and on the way to the range, stopped in at EW ( hey, it is on the way to the range where I spend ... well nevermind) and ask if they had time to put on a set of grips. "Sure! This guy here will do it".. I tell them I have my own grips, and they both look at me like I spit on the floor. "Well, actually, he is about to leave and won't have time." Another clerk is walking up.. " Oh and, we are running a really big sale today and can't tie up anyone to do it". I am the ONLY customer in the STORE.

Well Edwin W. I don't care if you have a magic set of golf clubs that would make me a tour winning pro and no one else has them, I will NOT set foot in YOUR STORE again.



Your response isn't unique to the store. 2 years ago my wife wanted to by golf shoes for me as a birthday present. (She was consistently recognized for superior customer service) .After the encounter she said that is the worst customer service she had ever seen.

There are other places that value your business:

Jims golf on the ( on 27/441 or Americas golf Outlet (same)
come to mind.

To try out clubs Custom golf @ Palmer golf course or Saratoga (466a & Morse) or any course during demo days. Hit to your hearts content.

Another place is on Baylee Plaza (On 441 ) . Not only can you get taylormade's etc -they WILL offer a very competitive price.:gc:

[Ozzello]

The Dura-Feel Gloves are sold at The Villages Sarasota Pro Shop/Driving Range, they probably have the biggest selection in this area. Dick's Sportings Goods also has them in Ocala.

The Golf Pride Tour Wraps I had on my clubs about 3 years ago, I should of stayed with them. They have a nice feel and come in colors, I just got white ones, they have red and black as well. They seem to hold up pretty good and when wet they are still tacky. Jim's had them for like $4.95 and $2.50 a club to install, it was about $90 for 12 clubs.

The only golf shop east of EW and has an Urgent Care nearby I can think of, is that little tan shopping center across from Mission Hills CYV's. However, I thought they went out of business and merged with the liquidator store up in Summerfield.

That shop did close, a new shop opened up in that same plaza, a few doors down. They had a sign spinner out there all last week.

[John_W]

That shop did close, a new shop opened up in that same plaza, a few doors down. They had a sign spinner out there all last week.

OK, that's good to know, Thanks.

[tttgolfer47]

I talked to the asst. manager. Got a glib apology. Also told him I planned to post here. Will speak with the manager Monday. If he apologizes I will post that he did. He does anything more than that, I will remove this post.

Well...?

[tpyrzenski]

My name is Tom Pyrzenski, an employee at Edwin Watts. After reading a "documentary"
regarding an individuals visit to our store I am inviting this person to come back and ask for me personally. I work on Tuesdays, Wednesdays and Saturday.
I would very much like to discuss the problem that seemed to develop and see if I can better understand the situation and perhaps rectify a poor relationship.
We pride ourselves on taking care of our customers.
At least you know my name.

[jimmy D]

several hybrid, Cleveland wedges, vokey wedges and more clubs. What happened to paying for a fitting and then buying the clubs that fit you????

[Ozzello]

several hybrid, Cleveland wedges, vokey wedges and more clubs. What happened to paying for a fitting and then buying the clubs that fit you????

Or buying cheaper clubs hoping they will work, then trying better clubs and liking them?
I paid for a fitting. The irons and wedges I use now are forged and can be fitted to me, once my swing coach gets me dialed in. The fitting was a waste of money, since I am fairly new to golf and still developing my swing.

[newguyintv]

That's like buying motor oil, then taking it to a service station to have it replaced in your motor vehicle. Just my thoughts!!

I agree with you 100%. Also seems pretty strange that with a $100,000 income anyone would buy premier grips on the internet rather than paying the big bucks to get them done at EW where he bought all those used clubs.

[Cisco Kid]

///

[Ozzello]

I agree with you 100%. Also seems pretty strange that with a $100,000 income anyone would buy premier grips on the internet rather than paying the big bucks to get them done at EW where he bought all those used clubs.

As I said... I wanted red and black, and they didn't have them.

[Ozzello]

My name is Tom Pyrzenski, an employee at Edwin Watts. After reading a "documentary"
regarding an individuals visit to our store I am inviting this person to come back and ask for me personally. I work on Tuesdays, Wednesdays and Saturday.
I would very much like to discuss the problem that seemed to develop and see if I can better understand the situation and perhaps rectify a poor relationship.
We pride ourselves on taking care of our customers.
At least you know my name.

I sent you a message Tom.

[Topspinmo]

Ok, why buy grips on internet and have shop put them on? Don't take no Brain Surgeon To replace grips. The business in in business to make money. Money made on selling products (in this case Grips) and labor installing them. think about it? What ever job you have making 100K when the shoe on the other foot you may get it?

[Uberschaf]

Grip your own clubs

[Matzy]

I do understand your anger. But, and that is one thing I can't understand is that I never would post my anger at any time. Why? Well, everybody has a different feeling, likes to be treated differently (same for restaurants). If I am not satisfied I would talk to a responsible person like a manager or representative/owner.
To go right away to post something what was bad in my mind or feeling will lead to more anger or disappointment, and sometimes to very difficult reaction(s). We have this problem already sometimes with social media. One article can lead to an explosion of anger.
Sorry, that's just my opinion (my father taught me in case of disappointment or anger, wait a minimum of one day and then re-think the whole problem, then react).

[fred53]

Ok, why buy grips on internet and have shop put them on? Don't take no Brain Surgeon To replace grips. The business in in business to make money. Money made on selling products (in this case Grips) and labor installing them. think about it? What ever job you have making 100K when the shoe on the other foot you may get it?

I don't seem to be able to understand what you are writing...

[dolpterry]

I would understand your complaining if you had tryed to order the grips from the store and they could not get them. But you ordered from the internet to save a few bucks then expect them to do the work at a cheap price, and do it while you were there instead of dropping them off. I see no fault by Edwin Watts , been there many times with no problems.

[Topspinmo]

I don't seem to be able to understand what you are writing...

.

I'ii try. He buy some grips off the web (understand what the web is right). Now he goes to shop that sell high end golf stuff (clubs, bags and GRIPS) now he wants the shop to put them on.

[Ozzello]

I would understand your complaining if you had tryed to order the grips from the store and they could not get them. But you ordered from the internet to save a few bucks then expect them to do the work at a cheap price, and do it while you were there instead of dropping them off. I see no fault by Edwin Watts , been there many times with no problems.

They didn't offer to order them. Didn't save any money on the grips, but I got the color I wanted.
I didn't haggle price, and had they said they only grip clubs when the grips are purchased there, fine. But they didn't just made a lame excuse about how busy they all were with the sale.. with not a customer in the store. In the time it took them to put my grips on, I would have likely found something else I wanted to buy during my wait.

Read the post, the grip thing was not my only issue. No big deal to me, plenty of golf shops in TV area, glad to do a favor for a past customer, or potential customer.

[Ozzello]

.

I'ii try. He buy some grips off the web (understand what the web is right). Now he goes to shop that sell high end golf stuff (clubs, bags and GRIPS) now he wants the shop to put them on.

There was more than just the grips..

[Ozzello]

I do understand your anger. But, and that is one thing I can't understand is that I never would post my anger at any time. Why? Well, everybody has a different feeling, likes to be treated differently (same for restaurants). If I am not satisfied I would talk to a responsible person like a manager or representative/owner.
To go right away to post something what was bad in my mind or feeling will lead to more anger or disappointment, and sometimes to very difficult reaction(s). We have this problem already sometimes with social media. One article can lead to an explosion of anger.
Sorry, that's just my opinion (my father taught me in case of disappointment or anger, wait a minimum of one day and then re-think the whole problem, then react).

If you read my original post, I waited months after the rude comment, tried the store again.. a few more months, tried em out again. Waited 2 days after my last trip before posting here.

[Topspinmo]

I would think they would of bent over backward for you just for the potential glove sales! I wonder why they couldn't order the color grips that you wanted?
As you said plenty of other places to go.

[Bogie Shooter]

My name is Tom Pyrzenski, an employee at Edwin Watts. After reading a "documentary"
regarding an individuals visit to our store I am inviting this person to come back and ask for me personally. I work on Tuesdays, Wednesdays and Saturday.
I would very much like to discuss the problem that seemed to develop and see if I can better understand the situation and perhaps rectify a poor relationship.
We pride ourselves on taking care of our customers.
At least you know my name.

I sent you a message Tom.

Ozzello and Tom, why don't you guys meet and work this out. Maybe that would end the pi**(&* contest.

[kcrazorbackfan]

I don't seem to be able to understand what you are writing...

Same here and also post #37. :ohdear:

[Coal Miner]

Ozzello I like the way you think

[dolpterry]

My wife just bought me several Christmas gifts there and said they were very pleasant and helpfull.

[Ozzello]

Mine bought me gifts from Glenview Country Club & Walmart.
I bought gifts at Jim's, Birdie Golf and that shop behind Perkins on 441. All 3 were helpful and nice when I made purchases, and nice when I dropped in shopping , without making a purchase as well.
My woman says Walmart doesn't have much stuff and no one helps unless you go find them and ask for help.

[graciegirl]

///

[Ozzello]

I spoke with Tom.
I remember him from other visits. He was polite and helpful during those visits, and let me know he would be glad to forget my past bad experiences and move forward with better customer relations with me as a customer.

Thanks Tom.