Can not face time

[Erijo]

Hi, I have an iPad air, hubby has an IPad, and I have an I phone. We were always able to facetime our daughters and grandson up in NY without any problem. Ever since upgrading my phone and my iPad i can now face time ONLY on the phone. My iPad will not connect. I called Comcast and they were no help. I called Apple and they could not understand why I am unable to face time using my I pad. Can any of you Mac experts help me? I am very appreciative. Kathy:lipsrsealed:

[MikeV]

Just to make sure ...

Go to your Settings icon.
Look for the FaceTime option tab along the left-hand column.
Toggle the FaceTime switch to the ON position.

If this is not the problem then restart your iPad and try again.

[Cisco Kid]

And signed in to FaceTime

[Erijo]

Thank you, I will try your suggestions. Kathy