Carts & Clubs Poor Customer Service

[jrdonn]

We order a golf cart from Carts & Clubs in Ocala. The delivery was very good the delivery person spent an hour going over the cart. He said "we want you to be happy, call us for the smallest problem as we are at The Villages all the time."

A clip on the zipper pull broke on the first trip that we used the cart. I called today and asked to have the clip fixed and could they put a peddle block on the service truck, (my wife has short legs).

The owner took the service call from me and accused me of breaking the clip so that we can have a free delivery of the block for the accelerator peddle.
He got rude and loud and said, "we will deliver the block and fix the clip that you broke!" Then he hung up on me.

I called back to ask who I just spoke to. That is when I discovered it was the owner. I said to the woman that answered, " I guess there is no sense of complaining." He grabbed the phone and told me that people always try to get free deliveries by purposely breaking the carts. I said I did not break anything for a free delivery. I am out that way all the time. I have a broke clip and it needs to be fixed, I don't appreciate you accusing me of lying about my reason for the call and being so rude. He slammed down the phone. I called back and said I want to return the cart since he is so difficult to deal with, (we have only had the cart three weeks). The owner once again got on the phone and said people always think I am being loud and rude, I will put you through to the scheduler to have your cart fixed.
We owned a business for many years and I would never have treated customer that way. If the owner can't treat people with the respect that we deserve, then he needs to let his employees answer the phones and "deal" with us thieving" customers.
I will never do business with them again. The owner is a crabby person that needs to retire!

[dewilson58]

Wow.

[wisbad1]

I found ted and wife very helpful. Will buy my next cart from him !

[tuccillo]

I have met the owner (Ted) and he was quite personable to us. We have had a couple of warranty issues and they were handled without any drama. Sorry to hear that you have had a bad experience. Our experiences have been positive.

We order a golf cart from Carts & Clubs in Ocala. The delivery was very good the delivery person spent an hour going over the cart. He said "we want you to be happy, call us for the smallest problem as we are at The Villages all the time."

A clip on the zipper pull broke on the first trip that we used the cart. I called today and asked to have the clip fixed and could they put a peddle block on the service truck, (my wife has short legs).

The owner took the service call from me and accused me of breaking the clip so that we can have a free delivery of the block for the accelerator peddle.
He got rude and loud and said, "we will deliver the block and fix the clip that you broke!" Then he hung up on me.

I called back to ask who I just spoke to. That is when I discovered it was the owner. I said to the woman that answered, " I guess there is no sense of complaining." He grabbed the phone and told me that people always try to get free deliveries by purposely breaking the carts. I said I did not break anything for a free delivery. I am out that way all the time. I have a broke clip and it needs to be fixed, I don't appreciate you accusing me of lying about my reason for the call and being so rude. He slammed down the phone. I called back and said I want to return the cart since he is so difficult to deal with, (we have only had the cart three weeks). The owner once again got on the phone and said people always think I am being loud and rude, I will put you through to the scheduler to have your cart fixed.
We owned a business for many years and I would never have treated customer that way. If the owner can't treat people with the respect that we deserve, then he needs to let his employees answer the phones and "deal" with us thieving" customers.
I will never do business with them again. The owner is a crabby person that needs to retire!

[asianthree]

We have always been happy with service and the owners have only been very helpful, along with their staff. Sorry for your issues.

[MikeV]

I find them very helpful. accommodating and pleasant to do business with.

[jrdonn]

Maybe he got up on the wrong side of the bed today. My wife and i owned a customer service type business for many years and I would never have accused someone of trying to rip me off for something so trivial. We like the cart, I just wish the salesmen whom were pleasant to work with would field service calls/complaints. Customer service is not his best trait.

[yabbadu]

Even though we have had good service from them in general, I too had a situation one time where Ted tried his beligerant attitude with me. Hung up on him and if and when he ever happens to answer a call again I will do the same again! Maybe he should retire! Reminds me of another service provider here in The Villages area.

[Bay Kid]

He was having a bad day....

[yabbadu]

He was having a bad day....

Maybe, BUT this is not the first time this topic regarding TED came up in TOV . One could conclude he has many bad days OR He should retire OR.? Just Saying!

[njbchbum]

Ted's attitude when we were shopping there gave US a BAD day! We had been having a fun, happy day until we encountered Ted's salesmanship skills! LOL We can laugh about it now, but only because of our decision to never spend a cent there, nor recommend anyone spend anything there.

[John_W]

Ted's attitude when we were shopping there gave US a BAD day! We had been having a fun, happy day until we encountered Ted's salesmanship skills! LOL We can laugh about it now, but only because of our decision to never spend a cent there, nor recommend anyone spend anything there.

I've never been to that store but my golfing partner went there with the intentions of buying from them. His experience sounded much like yours. The owner's attitude was like he was speaking down to them and it made them felt uncomfortable and too intimidated to even ask a question. They ended up buying from somewhere else and after hearing that, I cancelled a planned trip and bought from the Villages GC store.

I had visited Grandma's and Grandpa's Shop and was very impressed and they both had just a great personality and was very close to pulling the trigger on a refurnished Club Car but in the end, I decided to buy a new cart and stayed in TV.

[rubicon]

I've never been to that store but my golfing partner went there with the intentions of buying from them. His experience sounded much like yours. The owner's attitude was like he was speaking down to them and it made them felt uncomfortable and too intimidated to even ask a question. They ended up buying from somewhere else and after hearing that, I cancelled a planned trip and bought from the Villages GC store.

I had visited Grandma's and Grandpa's Shop and was very impressed and they both had just a great personality and was very close to pulling the trigger on a refurnished Club Car but in the end, I decided to buy a new cart and stayed in TV.

John: where in Leesbug is Grandma's located I trid to google their site phone number etc but apparently left something out? Thanks.

I was going to visit Golf carts in Ocala but this thread is very depressing. i know one of the sales guys and when I see him again I will mention the concern....yes i can be diplomatic

[missypie]

We bought our cart from Ted as well and he was very nice, at least to us. We have also had excellent cart care at least thus far. I like the way they come to the house and fix it all right there in the driveway. I had had an issue with my wind shield and they came that day! No down time what so ever.

My little olé 2 cents worth.

[njbchbum]

John: where in Leesbug is Grandma's located I trid to google their site phone number etc but apparently left something out? Thanks.

I was going to visit Golf carts in Ocala but this thread is very depressing. i know one of the sales guys and when I see him again I will mention the concern....yes i can be diplomatic


Grandpa & Grandma's Village Buggies LLC - Home (http://www.grandpaandgrandmasvillagebuggies.com/home)

Their shop is on 441/27 N in Summerfield, but they reside in the Villages. Hope this helps. We loved dealing with Scott and Vickie!

[nkrifats]

We bought our cart from Ted as well and he was very nice, at least to us. We have also had excellent cart care at least thus far. I like the way they come to the house and fix it all right there in the driveway. I had had an issue with my wind shield and they came that day! No down time what so ever.

My little olé 2 cents worth.

Bought my cart from Ted. Had no issues at all. He was very accommodating in doing what we ask and on the Trade In. I would not think twice about buying another cart from Ted. If and when I need another cart I will be headed their way.

[Fraugoofy]

I think sometimes we all have bad days. We had a very unpleasant experience with Scott from Grandpa & Grandmas which is why we bought from Ted! Just goes to show as a business owner you should always be at the top of your game...

[Bay Kid]

Living in TVs I bought mine from Carl in Sumter Landing. It is nice to have a dealer you can drive to, even just to say hi. Can't wait to see the new store!

[bovelsky]

I have bought two carts from them and have never had any issue or problem. I have delt with TED dierectly and he has always been plesant and nice to me. It is a shame that you had such a bad experience but with multiple years if experiance with this company I have found them to be nothing but a pleasure to deal with.

[TimeForChange]

I can fully relate to your conversation with TED. He cursed at me, call me names and said I could turn him over to the FBI, CIA etc. after I told him I was filing a complaint with the FL Office of Consumer Affairs. I would not ever buy a cart from them again.

[rdhdleo]

We've have nothing but exceptional service from Ted and his staff. He took a lot of time and explained what they do to their carts which in my book sets them apart from all the rest. He's always been very pleasant and accommodating! Would definitely buy there again.

[Xavier]

I'm sorry that a few have had a bad experience with their dealing at Carts and Clubs.

We've had exceptional experiences with Carts and Clubs for the 6+ years we've lived here. Of course, we treat people as we expect most people would want to be treated. I don't feel that we are entitled in any way and don't expect people to treat us that way. I guess you'd say that our expectations are normal. What comes around, often goes around or vice-versa! Just sayin' ...

My wife and I are often appalled by the way some to the wait staff in The Villages are treated by some of their customers. We just can't understand why anyone would treat ANYONE ELSE that way. Maybe someone can explain this type of behavior to us. Whatever happened to common courtesy? Didn't mean to divert the topic.

Xavier and Mrs. Xavier

[mrf6969]

So sorry to hear of this happening to you. We have purchased our past 2 carts from The villages Golf Carts. Their service is always pleasant. We stopped by the brand new store in Sumter Landing yesterday. That new building and service center is awesome.

[LuckySevens]

Maybe, BUT this is not the first time this topic regarding TED came up in TOV . One could conclude he has many bad days OR He should retire OR.? Just Saying!

I think this guy has a split personality or something. We bought a cart from an individual that was only a year old and originally purchased from Carts and Clubs. The owner agreed (in writing) that the remainder of the warranty could be transferred to us. I called with a couple of questions on the phone and all of a sudden he started yelling very loudly at me. I told him in a civil voice that he didn't have to yell at me, and he just yelled louder. I hung up, and my husband called him back.....and he was VERY nice to him. Ted seems to have a low boiling point and a hair trigger!!! NOT what you would expect from an owner. If he keeps up this Jekyll/Hyde stuff up, his business will soon fail.

[billybye]

I had problem with Ted a few years ago. He accused me of putting my feet up on fabric by windshield. He reluctantly fixed it after yelling and cursing at me on phone. Did charge me pickup and delivery after wife said she would not. he said he would make the decision, not her. She is very nice. has to be an angel to put up with him