Stellar/Service Smart

[HelenLCSW]

We have had lots of problems with this company (companies) over the past year and a half --unreliable--make promises they don't keep--anyone else had similar problems? I think a claim has been filed against them by someone with Seniors Against Crime. I am reluctant about doing that but am thinking of doing so as I have had no appropriate response from the company?

[village dreamer]

I have 7 more mounths to go with them,because I pre paid. never again will I prepay .they cut my grass only 2 times in 3mounths,weeding is a joke,spray bottle and like the movie .........gone in 30 seconds.

[Beatit]

Same here...6 mos to go and we are outta here! Will be looking for a reliable lawn service company. If anyone has any recommendations I would appreciate it. We have a large corner lot.

[RedChariot]

When our contract was up we dumped them. How can a good company,which Stellar was, become so bad. It deteriorated over the last 2 years. We have moved on, but curious. What happened to the owner of Stellar?

[cmj1210]

Same here...6 mos to go and we are outta here! Will be looking for a reliable lawn service company. If anyone has any recommendations I would appreciate it. We have a large corner lot.

We use Deans and are very happy with them. No contracts which is how we like it.

[lake5798]

We switched to deans and could not be happier!!! :)

[Kahuna32162]

I actually cancelled their service with a couple of months left on the contract, chalked it up to a lesson learned for pre paying. Problem is, they keep showing up and are baffled when I send them away and say we cancelled their service. Called the office and they wanted to send a supervisor out to see me, set an appointment, and of course he never showed.

[MMarco]

You are not alone. In our experience, Stellar failed to perform its responsibilites for us unless we complained and ultimately we terminated them.

[justjim]

OP, this seems to be relative common among "lawn mowing companies" especially those that require or offer discounts for prepay. Anybody with a lawn mower and a truck with a trailer can apparently start a lawn mowing company here in TV. Sorry I can't recommend someone---I suggest to ask around your neighborhood as many of these companies tend to like to work just in certain areas of TV where they have a large number of customers. Good luck.

[NYGUY]

Here is a link to another Service Smart thread (you can find many others using the search function):

https://www.talkofthevillages.com/forums/landscape-talk-129/service-smart-opinions-140328/

As one poster said, run don't walk from Service Smart!!!

[jimbo2012]

How about getting some exercise,

buy a lawnmower:a20:

[JakeInTV]

We have had lots of problems with this company (companies) over the past year and a half --unreliable--make promises they don't keep--anyone else had similar problems? I think a claim has been filed against them by someone with Seniors Against Crime. I am reluctant about doing that but am thinking of doing so as I have had no appropriate response from the company?
As I write this, my wife is outside having a 'lively' discussion with them. Service has not been the same, especially the past year. Our contract is up next week. I actually came on this site to see others' views before renewing or discontinuing. Businesses in TV thrive or close based a lot on word of mouth. Thanks everyone. I'll try someone else.

[jetlag70]

I have been on the phone for 2 days trying to get Service Smart to mow our lawn. We now have mushrooms growing. No one has returned my calls. Will not be renewing our contract. I am so disgusted with them. All I get when I call is, I am so sorry, there is nothing we can do. If they are so sorry, why not get some one to return my calls or come out here and mow are lawn. I am finished with them.

[al & jane]

Maybe time for a class action lawsuit for breach of contract?

[Barry1]

Deans all the way.

[Muffie555]

I am contacting seniors vs crime about Service Smart tomorrow
Ursula
I have called six times now without a reply

[Kmeglio]

Yes, they have terrible service! Stellar was fine, but Service Smart is poor. Many promises no follow through. They should be reported to someone.

[normandy]

STELLA AND SERVICE SMART ARE ONE COMPANY NOW--[36 DAYS] TO GO, GET A COMPANY THAT TELLS YOU THE TRUTH WHEN YOU CALL ABOUT SERVICE.:wave:

[MustangSally]

Another unhappy customer regarding Service Smart. Some of their workers have been very good but the grass cutting is VERY inconsistent. My husband finally went out and purchased a lawn mower to do himself! We have been trying to cancel our contract for more than 2 months now and, of course, no one will return the call as others have stated. I told them I would be contacting Crimes Against Seniors and TOTV and obviously no one cares. Another lesson learned! Otherwise life is great here in TV!

[jblum315]

Stellar was fine until it got too big, about 18 mos ago. Then they stopped returning calls and basically quit performing services, and becameService Smart. I canceled. I'm still looking for someone reliable.