Happy with Brighthouse TV????

[ugotme]

I have had Direct TV for about 10 years.
While I think their service is fine, their costs have become prohibitive.

Not a huge TV watcher but do like my local programming in addition to The Golf Channel, History, Discovery and several others.

I have a "Genie" with 3 mini's and have total choice package and my bill has been $145 per month NOT INCLUDING INTERNET OR HOUSE PHONE!!!!

May I ask what you folks are paying and are you happy?

Thank you.

[pmbinnj]

We are VERY pleased with Brighthouse. I've read the problems others have especially with Comcast and we have not had a single problem with Brighthouse cable or internet. Cable has never gone out and the internet speed is faster than we expected. Don't have the bill nearby to tell you the price but so far -- this is one cable and internet provider who understands the importance of customer support. So glad we don't have to deal with Comcast any more!

[joldnol]

I am pleased with Brighthouse. Their DVR technology is primitive compared to Direct however. You can only view the dvr in two locations and you can only record two programs at a time but you can not view live tv at the same time from both sets. My bills run about 120 a month including internet but there are much less expensive packages available.

[Radioman41]

We are very pleased with Bright House. We had a few outages when we first moved in to a new neighborhood. The problems were quickly resolved. As it turned out, the outages were caused by other contractors (landscapers) damaging the cable system.

[2BNTV]

Directv has a great product especially for sports but their cost and customer service leaves a lot to be desired. They are a storehouse of misinformation. IMHO

Pay $87/month for internet and phone through CenturyLink.

I plan on switching to DISH next month and save $40/month going forward. Another feature that favors a single person is that Dish can mirror your second television instead of being charged another $6.50/month as Directv does.

Directv has the NFL package for football fans that isn't offered by DISH.

[Bonnevie]

what does that mean that Dish can mirror your second television?

[JoMar]

I am pleased with Brighthouse. Their DVR technology is primitive compared to Direct however. You can only view the dvr in two locations and you can only record two programs at a time but you can not view live tv at the same time from both sets. My bills run about 120 a month including internet but there are much less expensive packages available.

Not exactly correct. We have two BH DVR's. Both can record up to 7 shows at a time or 6 and watch one live. The biggest issue we have is finding the time to watch what we record. Could have had the same thing with whole house but then my wife and I would have to watch the same shows......shudder.

[TNLAKEPANDA]

Brighthouse = Great customer service
= Average pricing
= Terrible equipment (the worst in the business).

They are in the process of getting newer equipment that will let you record many more shows at once. When we return in the Fall we will either dump them or keep them based on what equipment we can get. We are at about $140 with internet. Free phone using Ooma.

[JoMar]

Brighthouse = Great customer service
= Average pricing
= Terrible equipment (the worst in the business).

They are in the process of getting newer equipment that will let you record many more shows at once. When we return in the Fall we will either dump them or keep them based on what equipment we can get. We are at about $140 with internet. Free phone using Ooma.

Not sure what you mean by worst equipment? 7 DVR channels is pretty good. Echo provides great WiFi coverage, 100mbps plus internet download is pretty fast don't you think?

[joldnol]

Not exactly correct. We have two BH DVR's. Both can record up to 7 shows at a time or 6 and watch one live. The biggest issue we have is finding the time to watch what we record. Could have had the same thing with whole house but then my wife and I would have to watch the same shows......shudder.

when did you get it? We had ours installed in October and what we got was a dvr/receiver and a satellite receiver that can access the dvr. If two shows are recording you can only watch live tv on one receiver.

[TNLAKEPANDA]

Not sure what you mean by worst equipment? 7 DVR channels is pretty good. Echo provides great WiFi coverage, 100mbps plus internet download is pretty fast don't you think?

the new DVR 6 channel I think only serves one TV. At least that is what they told me. So you can not watch recordings in every room where you have a TV.

[yabbadu]

In all of my years of cable services for phone , internet and TV..we find BH the Best ever.

[tommy steam]

I have had Direct TV for about 10 years.
While I think their service is fine, their costs have become prohibitive.

Not a huge TV watcher but do like my local programming in addition to The Golf Channel, History, Discovery and several others.

I have a "Genie" with 3 mini's and have total choice package and my bill has been $145 per month NOT INCLUDING INTERNET OR HOUSE PHONE!!!!

May I ask what you folks are paying and are you happy?

Thank you.

I have Brighthouse. Bill is 165 a month. I have turbo Internet , telephone , family package and hbo. It's about 25 a month than I paid for Cablevision where I used to live. I think it's expensive.

[JoMar]

when did you get it? We had ours installed in October and what we got was a dvr/receiver and a satellite receiver that can access the dvr. If two shows are recording you can only watch live tv on one receiver.

Ours was installed in September. We are south of 466A and have choices, CentruryLink, Brighthouse, Satellite, Comcast. Might want to take a ride over to Wildwood office and have a discussion. They do have DVR's that have 7 channels and don't use Satellite down here so don't know what you have.

[JoMar]

the new DVR 6 channel I think only serves one TV. At least that is what they told me. So you can not watch recordings in every room where you have a TV.

As I mentioned in my previous post we have two DVR's. Whole house doesn't buy us anything since my wife and I have different viewing preferences. Maybe it is 6 and not 7 but whatever it is, it's more than enough unless I want to watch 24/7.

[JerryLBell]

I've been investigating TV/internet providers and chatted with Brighthouse. What I was told is that their base "whole house DVR' does record just two channels at once. If you jump up to the more expensive "Lightning 35 internet" package, you get a DVR that can record up to six channels at once plus you get faster Internet access.

[Buckeye Bob]

Does anyone have AT&T UVerse; is it available?

[dbussone]

Does anyone have AT&T UVerse; is it available?


As recently as last Summer it was not. I checked at the time I dumped Comcast.

[mixsonci]

Well, I have Brighthouse and my bill is $316 a month. I have 3 TVs, 1 can record only 2 shows but I have to watch one of them, have to go to another TV if I want to watch a 3rd show. I have no premium channels with this. I also have my phone and internet (not Echo) and I have a security system (which is only $32). Can't imagine what the price will be if I try to get better internet service or 6 recordings at one time. I think that is extremely high and will be looking at other companies to bring this exorbitant price down.

[dbussone]

Well, I have Brighthouse and my bill is $316 a month. I have 3 TVs, 1 can record only 2 shows but I have to watch one of them, have to go to another TV if I want to watch a 3rd show. I have no premium channels with this. I also have my phone and internet (not Echo) and I have a security system (which is only $32). Can't imagine what the price will be if I try to get better internet service or 6 recordings at one time. I think that is extremely high and will be looking at other companies to bring this exorbitant price down.


My BrightHouse bill is half of yours. No phone, but I do have echo. 5 TVs. Two are in DVRs. I can't conceive of why your bill is so high.

[JoMar]

Well, I have Brighthouse and my bill is $316 a month. I have 3 TVs, 1 can record only 2 shows but I have to watch one of them, have to go to another TV if I want to watch a 3rd show. I have no premium channels with this. I also have my phone and internet (not Echo) and I have a security system (which is only $32). Can't imagine what the price will be if I try to get better internet service or 6 recordings at one time. I think that is extremely high and will be looking at other companies to bring this exorbitant price down.

Something wrong with your bill for sure. I have 2 TV's, each with their own 7 channel HD DVR box, 100mps Internet (Lightning), Phone, Sports Pass, Digital Adapter for 3rd TV, Voice Mail, Premier TV Service. We do not have premium channels. $201.00 before the government takes their taxes.

[mixsonci]

I thought that was extremely high also. I will be changing it after I get a little more settled here. Could it be because I "rent" the boxes and the router, I'm sure that adds to the cost, but that much? I have 2 whole house DVRs (although only one records) and 1 separate small box

[JoMar]

I thought that was extremely high also. I will be changing it after I get a little more settled here. Could it be because I "rent" the boxes and the router, I'm sure that adds to the cost, but that much? I have 2 whole house DVRs (although only one records) and 1 separate small box

We rent both HD boxes and the router......I think a phone call will clear it up and adjustments should be made. We have found their customer service very competent. You can also take a ride to their office on 301 in Wildwood.

[mixsonci]

Thank you, I will do that.

[yabbadu]

Have had Brighthouse two years now and just rec'd a 20% increase and they told that is the best I will have. Soooooo..Starting to look at altenative providers. Too bad because up to now we have been pleased but like many companies the greed factor sets in and not a lot can be done. Sad to say we referred many people to Brighthouse and the same will happen to them!

[JoMar]

Have had Brighthouse two years now and just rec'd a 20% increase and they told that is the best I will have. Soooooo..Starting to look at altenative providers. Too bad because up to now we have been pleased but like many companies the greed factor sets in and not a lot can be done. Sad to say we referred many people to Brighthouse and the same will happen to them!

Let me understand, when somebody wants to charge you more it's greed, but when we try to buy cheap service that's not greed? They want to make as much as they can and you want to save as much as you can....pretty much the same thing.

[yabbadu]

Let me understand, when somebody wants to charge you more it's greed, but when we try to buy cheap service that's not greed? They want to make as much as they can and you want to save as much as you can....pretty much the same thing.

Do you think a 20% increase without notification is OK. Would you / Do you just take 20% increases in stride? I don't think so!

I don't.! I tried to work with them but to no avail. Who said I have Cheap Service. I will pay a reasonable fee but I will not be subject to excessive fee charges or excessive increases." Its NOT pretty much the same thing! "

[JoMar]

Do you think a 20% increase without notification is OK. Would you / Do you just take 20% increases in stride? I don't think so!

I don't.! I tried to work with them but to no avail. Who said I have Cheap Service. I will pay a reasonable fee but I will not be subject to excessive fee charges or excessive increases." Its NOT pretty much the same thing! "

You made my point....thanks.

[Dynsol]

You made my point....thanks.

???

[Buckeye Bob]

Have had Brighthouse two years now and just rec'd a 20% increase and they told that is the best I will have. Soooooo..Starting to look at altenative providers. Too bad because up to now we have been pleased but like many companies the greed factor sets in and not a lot can be done. Sad to say we referred many people to Brighthouse and the same will happen to them!

I've been down this road with cable companies jacking up there rates for years. When you find a better deal and make the switch, they start offering you all kinds of special deals to get you back.:sigh:

[yabbadu]

You made my point....thanks.

What is your point???? Can you respond to my question without re-phrasing it like you did with my original post. How do you know what I pay is cheap if you do not know what I pay????

What is your point???

[JoMar]

What is your point???? Can you respond to my question without re-phrasing it like you did with my original post. How do you know what I pay is cheap if you do not know what I pay????

What is your point???

You said you will pay a reasonable price.....what is a reasonable price. You determine what that is. The provider sells his stuff at what he considers a reasonable price. You think they are greedy. Your reasonable price is the same thing in reverse but you don't see it that way. When we take your approach (and there is nothing wrong with your approach since it works for you) we feel we got a deal even though you may not get the apples for apples (Comcast, Brighthouse, Direct TV etc all have different values). Since you want to purchase with the least amount of cash outflow I see no difference from the vendor that wants to sell with the most amount of cash inflow. I get annoyed when someone throws the "greed" card around and thinks it doesn't apply to them and only those that have invested in a business are greedy. We are all greedy, we just define it differently when it applies to us. I hope that answers your question.

[yabbadu]

You said you will pay a reasonable price.....what is a reasonable price. You determine what that is. The provider sells his stuff at what he considers a reasonable price. You think they are greedy. Your reasonable price is the same thing in reverse but you don't see it that way. When we take your approach (and there is nothing wrong with your approach since it works for you) we feel we got a deal even though you may not get the apples for apples (Comcast, Brighthouse, Direct TV etc all have different values). Since you want to purchase with the least amount of cash outflow I see no difference from the vendor that wants to sell with the most amount of cash inflow. I get annoyed when someone throws the "greed" card around and thinks it doesn't apply to them and only those that have invested in a business are greedy. We are all greedy, we just define it differently when it applies to us. I hope that answers your question.

Thanks for the reply but still want to know if you would accept a 20% increase in any one of your home services without being displeased with that providers services at the new price???Do you not want to purchase with the least amount of cash flow? I did not say the greed factor did not apply to me. You are the one that made the personal attack about my opinion!

[JoMar]

Thanks for the reply but still want to know if you would accept a 20% increase in any one of your home services without being displeased with that providers services at the new price???Do you not want to purchase with the least amount of cash flow? I did not say the greed factor did not apply to me. You are the one that made the personal attack about my opinion!

I did not get an increase of 20% from Brighthouse, I do not have a contract with Brighthouse. My experience with these types of increase are usually related to originally obtaining service under a promotion and when the promotion runs out the price goes up. I have never heard or experienced an increase that is targeted at an individual. I made the attack on your opinion that it was greed that motivated their actions. I strongly disagree that every time some company needs to increase prices or change plans it is tied to greed and somehow that is the answer to all of it. I'm now done with this thread.

[yabbadu]

I did not get an increase of 20% from Brighthouse, I do not have a contract with Brighthouse. My experience with these types of increase are usually related to originally obtaining service under a promotion and when the promotion runs out the price goes up. I have never heard or experienced an increase that is targeted at an individual. I made the attack on your opinion that it was greed that motivated their actions. I strongly disagree that every time some company needs to increase prices or change plans it is tied to greed and somehow that is the answer to all of it. I'm now done with this thread.

Thanks for the second partial reply . I will take it all at face value but I will continue to wonder what you would do IF you received a unannounced 20% increase in any type of service at your home? I did NOT ask you if you had Brighthouse or what services you had. Just wanted to know what you would do and honestly how you would feel if it were you since you were critical of my feelings.

Glad your done!

[jimlocke]

I agree with your assessment. The folks at BH are very nice and helpful but the equipment sucks. My bill: phone, internet, tv (no premium channels) is $170 month. Technicians have been to my location 10 times in the past 2 years; sometimes it's the modem, sometimes it's their equipment 'down the street' that needs upgraded, sometimes it's nothing... the problem goes away. The biggest problem I've had is dreadfully inconsistent internet. It will slow down to next to nothing. Rebooting sometimes helps but the other times BH will 'change something' or reset from their location to fix it.

[dbussone]

I don't disagree with your comments necessarily. However, I would prefer the 10 visits in 2 years compared to the terrible service and scams of Comcast.

[Villager Audio Video]

I'm quite the opposite. I would rather have horrible customer service, the latest greatest state of the art equipment and rock solid reliability as opposed to outstanding world class customer service, terribly out dated equipment and reliability issues.

(full disclosure, I'm a Comcast dealer)

[dbussone]

I'm quite the opposite. I would rather have horrible customer service, the latest greatest state of the art equipment and rock solid reliability as opposed to outstanding world class customer service, terribly out dated equipment and reliability issues.

(full disclosure, I'm a Comcast dealer)

If Comcast equipment were as Dependable as you state, maybe it would make a difference. I had Comcast for two years and BrightHouse for the last year. I've had BH out once, to upgrade to echo wifi. In two years with Comcast, we had 3 service calls for equipment failures - the last one of which left me without phone service for 4 days.

[vinricci]

I've had Brighthouse for the past 10 years in Melbourne, FL. For 7 yrs I was very happy, however the last 3 years my bill keeps rising. First it was my promotion ended, then they tacked on sports channels I don't watch. To keep my bill lower I reduced my internet speed, gave up Encore channels and Movie Pass. In spite of all that this months bill is up a few dollars again. When I call to check on any new promotions I'm told that I have the best deal. So.... I'm looking in to DirecTV. Visited Sam's Club and their rep told me that some time this summer DTV will offer internet as well as TV. Also if you sign up at Sam's they are offering a $200 gift card.

[gpirate]

I have had Direct TV for about 10 years.
While I think their service is fine, their costs have become prohibitive.

Not a huge TV watcher but do like my local programming in addition to The Golf Channel, History, Discovery and several others.

I have a "Genie" with 3 mini's and have total choice package and my bill has been $145 per month NOT INCLUDING INTERNET OR HOUSE PHONE!!!!

May I ask what you folks are paying and are you happy?

Thank you.

I just got a quote yesterday and I think their package for internet & TV runs $115. I got several extras as I am a sports fan and a higher speed internet and my bill will be $160 total. I was paying Directv $168 and internet with a low speed internet was $65. The pricing seems fair to me and was recommended by many on this website. I too had Directv for many years and thought highly of their signal but just did not want to pay what they required. Brighthouse also has no contract to sign so you can cancel or change your package at any time.

[outlaw]

I have had Dish for about 2 years, and I have been happy with it. Much, much better than my old cable service. The monthly charge is about $98 total, but it has been creeping up a few dollars at a time for supposedly for new contracts with Fox, etc (used to be about $86). I have DVR service also, and it is great; 2 terabytes of storage. I get about 200+ channels, lots of them music. The service is good; they moved my service for free when I moved. The picture is better than cable (I think). The only downside is loss of signal during storms.

[skyc6]

We have Century link on TV, Phone and Internet. We have had many times when the service suddenly drops and then comes back on in 5 minutes or so. They have come many times and it works for a while and then stops again. We have had another outage and now our DVR doesn't work. They reset it, but have lost all taped shows on our DVR.
Is this normal or does everyone have these issues?