Comcast horrors

[Marciastef]

Anyone know of a person who handles problems with Comcast effectively?

[RickeyD]

Anyone know of a person who handles problems with Comcast effectively?


You could dial M for murder.

[ajbrown]

Here is some contact info in an old post:

http://dev.talkofthevillages.com/showpost.php?p=735434&postcount=2

[red tail]

I use their 'live chat' function. always have good luck and no waiting!

[JoelJohnson]

Call HQ 215-286-1700

[rjm1cc]

I have had good phone help from time to time but in general it is very hard to get good service. We just closed an account up North. I wrote a letter to them asking for the procedures. Still have not gotten an answer. Had one of my relatives take the equipment to their office and they had no problem at all. Quite a surprise. Now I have to see if they keep billing me and refund the future months payment.

[Sable99]

I have had good phone help from time to time but in general it is very hard to get good service. We just closed an account up North. I wrote a letter to them asking for the procedures. Still have not gotten an answer. Had one of my relatives take the equipment to their office and they had no problem at all. Quite a surprise. Now I have to see if they keep billing me and refund the future months payment.

Good luck!! We had Comcast on St. Augustine Beach and at our home in Michigan. Mom had nightmares with billing when we sold the St Augustine condo. For some reason, they kept getting the two accounts mixed up. It took many, many months to get it resolved. Mom was probably 89 at the time and she was pretty persistent. She finally got it resoved to her satisfaction.

We still have Comcast in Michigan. Not sure yet, what we will do in The Villages. (I'm not giving up that I can talk my now 91 year old mother into moving into our TV home!)

[justjim]

Comcast is well known for their very poor customer service. This fact has been written up in several publications. On TOTV there are several Threads that testify to Comcast's poor customer service. Recently I read where they were hiring more customer service representives as apparently this is starting to affect their bottom line.

That said, unfortunately, the competition is not much better. Everthing is great until you have a problem! You can say the same about most large companies. We recently had major issues with Whirlpool regarding the warranty on our new appliances. It's "tough" out there when you have a problem with your purchases today.

[rubicon]

I swear to you I never had a single problem with comcast

[jnieman]

I use their 'live chat' function. always have good luck and no waiting!

If you're looking to bring your bill down, however chat can't help. Call and ask for the retention department. Chat is a good way to connect easy for other issues, however. They did keep me on line chatting for over 45 minutes only to tell me they had no power to bring down my bill to call Retention.

[PennBF]

I would send a letter to their Corporate Hdq's, return receipt required and tell them of the problem and advising them that any further bad billings will be considered harassment. Address it to the VP and CEO.:bowdown:

[rexxfan]

If you're on twitter, try direct message to @comcastcares.
--
bc

[beachx4me]

Hate their automated phone menu, once I got through the rep just couldn't grasp I didn't have another address to go to since I was canceling my service due to a move. Told her I didn't have a tv to watch since it was in storage and then she wanted me to keep Internet so I could go online. Kept telling her I was leaving my house and wouldn't be there. They must have upsell drilled into them.

[PennBF]

When I cancelled Comcast I was warned about their practice of continuing to bill. I turned in the remotes, and WiFi equipment and bought my own. When I said I wanted (at their store)to be sure the TV was cancelled they said they couldn't do it and that I had to call Comcast to cancel the TV.
That was the first sign that things could be bad. That is what prompted me to look up their Corporate Offices and send a letter telling them to shut off my TV, no longer charge me for the modem, etc (and attached proof that I returned them) and that I bought my own and I would continue to use their Internet and nothing else. I sent the letter registered and notarized with return receipt required and addressed it to the CEO and VP. I never had a problem after that. Just a suggestion.:bowdown:

[JoMar]

I swear to you I never had a single problem with comcast

Lucky! Before we bought we rented and our landlord had Comcast. In the three months we rented in 2014 we had several Comcast issues that were never resolved. The landlord struggled after we left and they finally disconnected and went satellite. In PA friends had issues all the time but they had no choices except satellite. In short, you are one of the lucky ones.

[jebartle]

he just forgot!....or he owns the company....Come on rubicon, tell us the real story!
I' rather get root canal than deal with Comcast....But I must tell the truth, since I dropped Comcast
on everything EXCEPT internet, I have not had any problem with billing....Will wonders never cease!



I swear to you I never had a single problem with comcast

[Mleeja]

If you're looking to bring your bill down, however chat can't help. Call and ask for the retention department. Chat is a good way to connect easy for other issues, however. They did keep me on line chatting for over 45 minutes only to tell me they had no power to bring down my bill to call Retention.

I always ask for the retention department right a way. Saves some time. Also, Comcast records all of the calls. Be sure to note the time, date and name of comcast agent so the call can be retrieved if there is a dispute. It has helped me in the past.

[Ashokan]

We are moving to Village of Hillsborough next month. What options do we have for cable/internet/phone company? In Ohio we had a bundle with Time Warner, but I understand TW doesn't service The Villages. Is Comcast the only option? Any specific advice will be appreciated.

[princesspat]

If you're in Hillsborough, you can get Brighthouse, which is almost identical to Time Warner, and has terrific customer service, as well as an office in Wildwood, so very close to your village. Comcast Infinity is cheaper, and has some cool features, but their customer service and 2 year contract makes us nervous to change. Brighthouse is unveiling a new bundle called Voyager on Sept. 15, so we're waiting to see what that's all about.

[dewilson58]

he just forgot!....or he owns the company....Come on rubicon, tell us the real story!
I' rather get root canal than deal with Comcast....But I must tell the truth, since I dropped Comcast
on everything EXCEPT internet, I have not had any problem with billing....Will wonders never cease!

Some customers are happy with the service, not sure if "some" is really "few" but they do exist. Sounds like Rubi is one of them. I'll pass on the root canal.

[tlsmbartz]

Did you get your issues with Comcast taken care of? If not, Villages A/V has been a great help for us. We used them to set up cable install and internet hook up when we moved in. It was great to have a real live person (that I could understand) to deal with. Tom is the guy to deal with, and he is also a resident, so that was a bonus. Check it out if you're still in need. 352.388.1677

[l2ridehd]

ANOTHER MIRACLE

And it happened right here in the Villages. A satisfied Comcast customer. There are only a very small handful scattered around the US out of millions of customers. Usually because they never had a problem where they were required to deal with them. There must be some king of reward available for finding one.

Remember all their ads talking about how great their service was? That was just a subterfuge to try and find one. And lo and behold he resides right here among us. Wonders never cease to amaze me.

[Ashokan]

Thanks! We'll check out Brighthouse.

[TNLAKEPANDA]

If you need to return Comcast equipment you can take it to any UPS Store and they will pack and ship it at no cost to you.

[Jima64]

If you need to return Comcast equipment you can take it to any UPS Store and they will pack and ship it at no cost to you.

Did not know that. Is there a way to get a receipt showing they recieved it?

[Mikeod]

Did not know that. Is there a way to get a receipt showing they recieved it?
I got a copy of tracking number so I could tell online that it was received. I printed out the UPS page that showed it was received.

Later I got an email from Comcast indicating they received my return and were processing it.