Service Smart did it again - and I'm not even a customer!

[villager]

My neighbor employs Service Smart. Recently, when I wasn't home, Service Smart performed their "service" on our yard instead of our neighbor's yard. Service Smart's service consisted of trimming the plants so they look awful with jagged edges. They took so much off, the plants now look terrible. I employ someone who has been working hard on hand trimming and getting the plants to look so nice over the last several months. We were sick when we saw what Service Smart did. Thankfully, our plant person takes before and after pictures of the yard when she comes. She sent me the before pictures and I took after pictures. I've forwarded them to the owner of Service Smart so he could look at the damage. I have requested that only 5 plants be replaced since they were cut so low and will take a long time to recover. The purpose of those 5 plants was to hide electrical boxes. Have I gotten a return call? NOPE! I am seriously thinking about small claims court, but have never done anything like that before. Can you tell me how it works, general costs, etc? I would appreciate it! Oh, and this is the second time in a couple years this has happened. I let it go the first time.

[RickeyD]

My neighbor employs Service Smart. Recently, when I wasn't home, Service Smart performed their "service" on our yard instead of our neighbor's yard. Service Smart's service consisted of trimming the plants so they look awful with jagged edges. They took so much off, the plants now look terrible. I employ someone who has been working hard on hand trimming and getting the plants to look so nice over the last several months. We were sick when we saw what Service Smart did. Thankfully, our plant person takes before and after pictures of the yard when she comes. She sent me the before pictures and I took after pictures. I've forwarded them to the owner of Service Smart so he could look at the damage. I have requested that only 5 plants be replaced since they were cut so low and will take a long time to recover. The purpose of those 5 plants was to hide electrical boxes. Have I gotten a return call? NOPE! I am seriously thinking about small claims court, but have never done anything like that before. Can you tell me how it works, general costs, etc? I would appreciate it! Oh, and this is the second time in a couple years this has happened. I let it go the first time.


Find out where he lives and go over to trim his bushes.

[villagetinker]

Contact Seniors against crime, they will be able to help, and may be able to avoid going to court.

[asianthree]

Wonder if they will try to bill you:cus:

[Xavier]

Call the police and ask that charges of trespassing and vandalism be brought against Service Smart. Show them the evidence. That should get his (Kenny Smith, owner) attention.

Xavier

[vinricci]

Try Seniors vs Crime. It took 6 months but They helped me get my money back from SS. You will never get a call back from Ken Smith, Mojo the bookkeeper or anyone else from that company. Wish there was a way to ban them from doing business in TV.

[villagetinker]

Call the police and ask that charges of trespassing and vandalism be brought against Service Smart. Show them the evidence. That should get his (Kenny Smith, owner) attention.

Xavier

I like it!!!!!!:bigbow:

[blueash]

Not meaning to doubt you, but if you were not home,

1. how do you know that Service Smart did the trimming
2. I received a notice from Seco instructing me to trim way down all the plants around the electrical boxes or they would do it as they needed to always have easy access. Could they have hired Service Smart or some other company to do that task?
https://www.secoenergy.com/landscaping-safely/

You may have the answers and just not mentioned in your initial post.

[photo1902]

Call the police and ask that charges of trespassing and vandalism be brought against Service Smart. Show them the evidence. That should get his (Kenny Smith, owner) attention.

Xavier

Unless you can prove the trimming was done with the intent to cause damage, maliciously, it'll never fly. Nor would the trespassing charge.

[RickeyD]

Without first hand or video surveillance proof you can't pursue this any further. Sorry, it does suck...

[villager]

Update - to answer a few questions, I know it was Service Smart for two reasons. 1) they left the bill (for my neighbor) in my door. 2) another neighbor saw them doing the trimming. No notice was ever received by SECO or any other utility company stating bushes needed to be trimmed. If that was the case, then only those bushes would have been trimmed, not around the entire front and back yard landscaping.

A "supervisor" came out this morning. We walked around and looked at the landscaping. I also showed him the before and after pictures. He said "we will see what we can do", which implies they are accepting the responsibility.

I also filed a report with Seniors vs. Crime today. They will step in and contact Service Smart with what I am requesting. On a positive note, Seniors vs. Crime said once they get involved, Service Smart usually does what is asked. Seniors vs. Crime also mentioned the fact the supervisor said what he did implies responsibility. Seniors vs. Crime also mentioned the trespassing issue. I could really take this way further than I am by contacting an attorney.

I am keeping positive and doing the Magic of Believing that Service Smart will step up to the plate, accept responsibility and make it right. They have pictures of more damage they did and if I wanted to get ugly, it would cost them way more money that what I'm asking them to replace.

[RickeyD]

Update - to answer a few questions, I know it was Service Smart for two reasons. 1) they left the bill (for my neighbor) in my door. 2) another neighbor saw them doing the trimming. No notice was ever received by SECO or any other utility company stating bushes needed to be trimmed. If that was the case, then only those bushes would have been trimmed, not around the entire front and back yard landscaping.

A "supervisor" came out this morning. We walked around and looked at the landscaping. I also showed him the before and after pictures. He said "we will see what we can do", which implies they are accepting the responsibility.

I also filed a report with Seniors vs. Crime today. They will step in and contact Service Smart with what I am requesting. On a positive note, Seniors vs. Crime said once they get involved, Service Smart usually does what is asked. Seniors vs. Crime also mentioned the fact the supervisor said what he did implies responsibility. Seniors vs. Crime also mentioned the trespassing issue. I could really take this way further than I am by contacting an attorney.

I am keeping positive and doing the Magic of Believing that Service Smart will step up to the plate, accept responsibility and make it right. They have pictures of more damage they did and if I wanted to get ugly, it would cost them way more money that what I'm asking them to replace.


Excellent. Give 'em hell Harry !

[villagetinker]

Glad to hear that this appears to be moving forward, please keep us informed.

[rexxfan]

For what its worth, twice in the past few months Service Smart workers have come to my house and started to trim my shrubs even though I am not a customer. Fortunately I was home both times so was able to go out and tell them they had the wrong address. So, it clearly happens.
--
Bob C

[kittygilchrist]

I was a customer...got a refund after threatening small claims via message to owner.
Hedge of mature burford hollies were cut back by about 60% to bandaid shaped strips with large gaps between them.

[RickeyD]

I was a customer...got a refund after threatening small claims via message to owner.
Hedge of mature burford hollies were cut back by about 60% to bandaid shaped strips with large gaps between them.


Seems like his employees take pleasure in hacking away at plantings. I don't get it. Sounds like they worked really hard to loose you as a customer.

[kittygilchrist]

Seems like his employees take pleasure in hacking away at plantings. I don't get it. Sounds like they worked really hard to loose you as a customer.

Power saws in the hands of angry men who feel impotent. I blame the owner and managers.

[Bob&Pat]

We use Central Florida turf Specialist, they are awesome. They do all of our pest control and lawn services, and even mow our lawn. When we purchased our house the yard looked terrible. They did a amazing job, with fixing the prior companies damages and charge so little.