CENTURY LINK - BE Cautious!!

[ljlnc]

Signed up for internet and TV and received first bill for $366.00. I new the first bill would be about 245.00 cause of buying modem and prorated the month (1 1/2 months). After 1 and 1/2 hours on phone found out the 1/2 month is not discounted on the bill. Charged $149. for the two prorated weeks. I was irate to say the least but after talking to 4 people they adjusted the bill.

[John_W]

Signed up for internet and TV and received first bill for $366.00. I new the first bill would be about 245.00 cause of buying modem and prorated the month (1 1/2 months). After 1 and 1/2 hours on phone found out the 1/2 month is not discounted on the bill. Charged $149. for the two prorated weeks. I was irate to say the least but after talking to 4 people they adjusted the bill.

I've had Century Link internet and telephone since July 2011. When I initially signed up, I went to the brick and mortar store on 441 next to Jim's Golf Shop and Jersey Mikes, I believe it's still there. They gave me a rate of $59.99 a month with 10 mphs speed and telephone with free long distance, caller ID and call block, which is very handy. When I asked for the internet only, they said $40 and at the time 10 mpbs the top speed, so I took the package deal with telephone and the price has never changed and I have always paid that amount plus tax.

We now know they have up to 40 mphs speed, but the 10 is OK with me, I have no problem with speed on Netflix or Youtube on my smart TV, so I don't want to fix it if it's not broke. However, I have never had a modem, I plug my computer or router directly into the wall jack. It's a different jack than the telephone, they are side-by-side on the wall. My village is 5 years old and sits just north of 466A, so it's fairly new. Did you go into an older village or a newer villager?

The other item is I had the same problem with the first bill. They had said my first bill would be $200 and it was like $350. I called their customer service number and spoke to someone in Orlando. I told them what I was told in person at their Lady Lake office. They switched me to someone in Charlotte, NC called 'the save desk'. Within a minute the guy slashed my bill to $100 and asked if I was happy. I got his name and told him I was very happy.

[nyclicker]

I have had them for over 2 years. No 2 bills are the same. With Prism (290 channels) DVR and 2 extra wifi boxes, Internet and phone over the last 12 months it averages out to $158 a month. I have been on the phone with them at least 6 times over that period to get promotions that expire added back in which they are happy to do but you always need to call.

[JBoxer]

I must agree with my neighbors above. We signed on with Century Link in very early 2016. My biggest negotiation concern was their costs for seasonal residents and was assured it "should be no more than $25 - $30 a month" when we went north for the summer. My first bill was a whopper ($358 for 2.5 months). I bit the bullet because their TV package and internet speed were exactly what we were looking for, and we loved the DVR features and smartphone apps. No two bills after that were the same and discounts appeared then disappeared. Each month was another phone call or two. I knew their reputation with billing, but thought "maybe it won't happen to us". (I'll bet you're smiling now). Anyway, it finally wore me out and we cancelled service. Now we're back looking for cable service for when we return in the fall.