The Villages 4 Rent

[l2ridehd]

Anyone know whats up with this web site? It's been down for 2 days now. I sent an e-mail to the site owner, Don Crosby, but no reply yet. The link is www.thevillages4rent.com

[l2ridehd]

Got a very informative response from Don and they are aware of the problem and are aggressively working to get it resolved.

[samhass]

I have had great luck with this company. The responses we receive for our rental property are amazing. It is a professional site and I recommend them highly.

[frannieb]

I like it also and am glad to hear they are working to fix the problem. We need a 2/2 for Feb 2010 with a golf cart included in the price.

[jeffy]

Thanks, I also was unable to get to the website.

jeffy

[samhass]

I got this email from Don Crosby explaining what is going on.




The Villages 4 Rent Outage... Status 1-23-09 at 11:15am

The following e-mail was sent to all of our subscribers at about 10:00am on 1-23-09 to clarify what has happened to our website.

>

>
TheVillages4Rent.com Website Off-Line Report 1

To All Subscribers

On Wednesday morning (1-21-09) at 10:30am our TheVillages4Rent.com Website became unavailable for viewing.

At 10:35am I called our website hosting company, www.1and1.com , and instituted a trouble ticket.

Short time unavailability of websites is very common so I saw no need to write during the first day of the outage. During the second day of the outage we were told by the webhosting company that the website would be operational before the end of the day.

Today at 10:35am begins "day 3" and I need to contact you and let you know we are doing as much as we can.

I have called the company repeatedly (see log below) and have been kept abreast of their attempts to remedy the problem. They assured me that our website is in tact, but they just can't send it out.

At this time, Friday morning, I can report the "first ray of hope" in that I am now seeing the "1and1.com 404 Error Page", which tells me that requests for our website are getting into the 1and1 web system.

Hopefully I will be able to report to you soon that things are working again.

We have used http://www.1and1.com/ as our webhosting company for the last 3 years and they have been reliable. When they did have an outage they were candid with us as to their efforts to get going and have basically done a good job for us. They too are disappointed in their performance in this instance, please read their e-mail to me which is shown as an image below.

We will continue to work with 1and1 to resolve this outage.

Best regards,

Don

Don and Marilyn Crosby, www.TheVillages4Rent.com
2128 Sansores Street
The Villages, Fl. 32159
352-751-2941

Log of calls to 1and1 webhost:

1-21-09
10:35am.. I called webhosting company, spoke with Mark. Mark told me the "connection server" failed and he generated bug ticket 120267448

1:50pm... I called webhosting company, spoke with Sai, she told me the the "administrators" were currently working on the problem.

6:47pm... I called webhosting company, spoke to Jordan, he told ne that more than 100 cutomers (webmasters) were reporting the same problem as I had. He has re-marked my bug ticket to "highest priority"

1-22-09
7:00am... We have called the webhosting company again this morning but have not been able to get a "person" on the line. We will continue to work this problem.

7:54am... We called the webhosting company and spoke with Yuri, he told me they are working on the server problem and he also re-escilated our case to hi priority. Additionally, he issued another case number to it also at hi-priority.

12:07pm... We called the webhosting company and spoke with John. John told me it is a wide spread problem with many many customer websites involved. He also said that the "admins" were re-loading the files to the servers and hoped to be running by the end of the day. That is different information than I was given in my first call, but they may know more about the problem now than they did 25+ hours ago.

6:00pm... We spoke with Rob at the webhosting company and he said that they were hopeful of having the problem solved within the next 6 hours.

1-23-09
6:45am... we spoke to Pete at the webhosting company. I mentioned that I was now seeing a "404 Error Page" and Pete verified that it was the 1and1 webhosting error page, so at this point the "connection server" at 1and1 is recognizing the request for our website. I have been told throughout these telecons that the problem is in the connection server, not in the server computer where out website files reside, so the fact that the 404 page is showing is progress. I expect an e-mail from 1and1 regarding this problem and will pass it along to all our customers when it arrives.

E-Mail Response from 1and1 webhost below:

[frannieb]

Isn't that great...not everybody keeps its customers updated. A great web site. Thank you.

[l2ridehd]

The web site is finally back up and running. Can't imagine what kept a server down for 3 days. Anyway, great to have it back so I can make some updates.

[Donzy]

Details of the outage can be found on the Status Report link on the website.

As you probably already know the outage was not something that could be fixed from our computers here in The Villages, but required our webhosting company to accomplish the work.

Thanks for your patience,

Don Crosby