Comcast dropped twice today already!

[blueeagle65]

I've lost TV & computer twice today - unbelievable! This is getting old fast. Sure wish there were a cable alternative north of 466.

[Golf-Tinker]

Did not experience your problems today. Comcast/Xfinity up all day: cable, Internet, phone.

[gardendiva]

Sunday my TV (xfinity X1 box) went out five times. Three times during a movie. Monday called and they said someone would be out between 2:30p and 4P30p same day. No one came so when I called back to check, they advised me that my appointment was not until today (Tuesday) between 1-3p. I had the phone on speaker so my husband heard the woman give me times. I stayed home from a usual activity so that I would be here......they were not even willing to admit someone made a booboo. Is lying the new business model? Maybe they think since we are old we are stupid? Lying is a big peeve...tell me the truth, I can deal with that. Grrrrrrrrr.

[blueeagle65]

Monday around noon, during the rain our HD TV went out. Just the HD. The PC, phone and non-HD tv's all work. I did all the reboot stuff that you need to do before starting a Chat session (and noted as such in my initial post) w/ Ivan, but went through it all again w/ him on-line. They can get to box and box transmits error messages to TV, but no signal to TV. They were able to expedite a service call as early as Wednesday PM - Whoopee.... The beat (down) goes on.

[Skip]

Sunday my TV (xfinity X1 box) went out five times. Three times during a movie. Monday called and they said someone would be out between 2:30p and 4P30p same day. No one came so when I called back to check, they advised me that my appointment was not until today (Tuesday) between 1-3p. I had the phone on speaker so my husband heard the woman give me times. I stayed home from a usual activity so that I would be here......they were not even willing to admit someone made a booboo. Is lying the new business model? Maybe they think since we are old we are stupid? Lying is a big peeve...tell me the truth, I can deal with that. Grrrrrrrrr.

Insist on their $35 credit for a missed appointment. If they missed two appointments, you get $70. If they say "no", contact Debbie Brainerd at Comcast. Tell her you cancelled all your activities for the day (like 2 naps!) just to be home for the tech to arrive.

Sometimes the reason your service goes out is because someone else down the line is having service done (repair or new install) and the techs temporarily disconnects the whole line from their router. Your modem should pick it back up in a minute or two when the tech reconnects. Not unusual for the service to go out 2 or 3 times in, say, 1 hour.

BTW, the techs are contractors and not Comcast employees. Most hate their job as much as you hate Comcast. When they miss a dispatched time, that company gets charged the $35. Comcast takes $35 off next months bill.

Skip

[duhbear]

We use only internet not tv. Had high speed Comcast internet for the first two years here. This April and May we started to get a lot of internet drops. Fortunately our two year contact was up in June. Here in Santiago we have access to CenturyLink fiber optic service. We had it for six weeks now with no drops and great speed. I'm extremely happy with the service. YMMV.