Seafood Galley

[eremite06]

Just got back from our culinary experience at Seafood Galley. Remember the faux grouper problem awhile back in Florida restaurants? Well, my sister-in-law ordered the grouper and it was served PINK!! She sent it back saying it wasn't cooked, a minute later it came back still pink, but the plate was hot. She then refused it and the two women next to us had the same problem with their grouper. We watched as the Mgr/owner showed the next table a filet of raw grouper and tried to explain to them that grouper was pink. Yes, but not when it's cooked!!! Besides, does he know for sure that what he's buying is really grouper?? Unless you buy the fish whole, you really don't know for sure, do you?

All four in our party are Florida natives and know damn well what cooked grouper should look like. This Mgr had no patience or even a modicum of compassion for the customer. He was adamant about the authenticity of his fish, but hey, if we don't want it and are not satisfied, don't try to confince us to eat it!!!

Must mention also that my brother-in-law and I ordered a squash medley with no squash in it. I asked the waitress about the lack of squash and she said I quess we ran out. My wife ordered a pasta dish with what was supposed to be fettucinni and she got angel hair. Nothing was said in advance about the switch in food when served. They made the excuse that "we closed at 8 PM." Even though we got there at 7:30 PM.

By the way my sister-in-law got a grouper dish a month ago there and she loved it!! This was our first visit and our last!!!

This owner has a lot to learn about customer service if he wants to survive in this economic environment.

[SteveZ]

Just got back from our culinary experience at Seafood Galley. Remember the faux grouper problem awhile back in Florida restaurants? Well, my sister-in-law ordered the grouper and it was served PINK!! She sent it back saying it wasn't cooked, a minute later it came back still pink, but the plate was hot. She then refused it and the two women next to us had the same problem with their grouper. We watched as the Mgr/owner showed the next table a filet of raw grouper and tried to explain to them that grouper was pink. Yes, but not when it's cooked!!! Besides, does he know for sure that what he's buying is really grouper?? Unless you buy the fish whole, you really don't know for sure, do you?

All four in our party are Florida natives and know damn well what cooked grouper should look like. This Mgr had no patience or even a modicum of compassion for the customer. He was adamant about the authenticity of his fish, but hey, if we don't want it and are not satisfied, don't try to confince us to eat it!!!

Must mention also that my brother-in-law and I ordered a squash medley with no squash in it. I asked the waitress about the lack of squash and she said I quess we ran out. My wife ordered a pasta dish with what was supposed to be fettucinni and she got angel hair. Nothing was said in advance about the switch in food when served. They made the excuse that "we closed at 8 PM." Even though we got there at 7:30 PM.

By the way my sister-in-law got a grouper dish a month ago there and she loved it!! This was our first visit and our last!!!

This owner has a lot to learn about customer service if he wants to survive in this economic environment.

Are you saying that, regarding the "grouper," the place was actually doing a "bait and switch....." [groan!]

[musicman]

Though not a native Floridian, I think I'm pretty sure what Grouper looks like when cooked, too. Seems that some places try to slip one by on us. Perhaps the manager got tricked by a distributor. If so, shame on him for not knowing better. I've been pleased with the food and service at the Seafood Galley on my few visits, and found the Grouper to be excellent!

I was in Publix a few weeks ago where they had "stone" crab claws on sale. I pointed out to the young man behind the counter that they were not "stone" crab, but they were "jonah" crab, stone crabs poorer cousin. The young man insisted they were stone crab. I didn't buy them. At a visit later in the week I saw that they had corrected the error and tagged the crab as "jonah".

There are some things I know I like/love and can spot them from a hundred yards. If I know it's not my fav, I'll let the business know. If I'm NOT sure, I'm silent. Just don't ever try to slip a Hydrox by THIS Oreo lover!:laugh: