Another Signature Coach Story

[RedChariot]

Paid for private car pickup at Orlando airport by Signature coach. Upon arrival at baggage area no driver as indicated to us by the company. Retrieve luggage. Still no driver. Call company. He's running late d u e to traffic (should have allowed adequate time?) Waited for 30 minutes. No driver. Call again. No excuses given now. They don't know what to say. Wait 10 more minutes. No show. Began calling all 3 numbers of Signature coach. All go to voice mail. Guess they did not want to talk to us again. But that elicits fear in a traveler. We have paid for this service but now abandoned by Signature coach we begin to think how we are getting back to TV. At 50 minutes late in walks Tom the assigned driver. He is happy go lucky till he realized I was livid. Gave the excuse he was busy with other fares. Other flight pickups ( 2) were late so that pushed everything back. What? Should Signature add additional drivers if they cannot keep up? He said my phone was not working although Signature had called me in NJ to confirm our address. Excuses excuses. We are done with Signature.

[Fraugoofy]

Paid for private car pickup at Orlando airport by Signature coach. Upon arrival at baggage area no driver as indicated to us by the company. Retrieve luggage. Still no driver. Call company. He's running late d u e to traffic (should have allowed adequate time?) Waited for 30 minutes. No driver. Call again. No excuses given now. They don't know what to say. Wait 10 more minutes. No show. Began calling all 3 numbers of Signature coach. All go to voice mail. Guess they did not want to talk to us again. But that elicits fear in a traveler. We have paid for this service but now abandoned by Signature coach we begin to think how we are getting back to TV. At 50 minutes late in walks Tom the assigned driver. He is happy go lucky till he realized I was livid. Gave the excuse he was busy with other fares. Other flight pickups ( 2) were late so that pushed everything back. What? Should Signature add additional drivers if they cannot keep up? He said my phone was not working although Signature had called me in NJ to confirm our address. Excuses excuses. We are done with Signature.
Thanks for sharing your story. I won't be using Signature Coach either! I am sorry this happened to you! Peace out...

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[RedChariot]

Thanks for sharing your story. I won't be using Signature Coach either! I am sorry this happened to you! Peace out...

Sent from my SM-N910R4 using Tapatalk

We wanted to give them a chance. There's something wrong how they schedule pickups/drivers. If I am to believe the driver.

[Buckeye Bob]

We booked Signature Coach for a trip home over Thanksgiving. Our outbound flight was at 8:35 AM; I was shocked when they told me my pickup was at 4 AM. They said they had other passengers to pick-up and we needed to be at the airport 2 hours prior to departure. I asked for my money back and they said no refunds within 24 hours. We were in the process of getting ready for the 4 AM pickup when our doorbell rang at 3:30 AM. I know, I should have just made them wait but we rushed and left several things behind. We arrived at the airport at 5:30; 3 hours ahead of departure. The pickup at the airport on the return was smooth.
I won't use them again.

[Retiring]

Thank you for posting your experiences. I am a BIG believer in learning by others mistakes. I will not be using Signature.

[The Chipster]

Those are tough stories I cannot argue with. But I have used Signature 5 times with great experiences Their vehicles are relatively new, while the other "Villages" shuttles have up to 300,000 miles on their worn out mini buses. These services are evolving, and I am happy to help Signature provide some much needed competition.

[Villageswimmer]

Those are tough stories I cannot argue with. But I have used Signature 5 times with great experiences Their vehicles are relatively new, while the other "Villages" shuttles have up to 300,000 miles on their worn out mini buses. These services are evolving, and I am happy to help Signature provide some much needed competition.


Good to hear. I hope they're successful.

[JoelJohnson]

One dissatisfied customer means you lost 10 potential customers and you never even know it.

[samhass]

I have used them numerous times and can only heap praise on them. They waited three hours for my Granddaughter's delayed flight. They have given us consistently superior service. I have them pick up all our guests, and they have never let me down. I am sorry you had a bad experience, but the last dozen trips I booked have been nothing short of wonderful. My 16yo Grand comes in from Phila or Allentown and I think she knows most of the drivers now! We think Signature is superb. Deb Hassinger

[Rapscallion St Croix]

Those are tough stories I cannot argue with. But I have used Signature 5 times with great experiences Their vehicles are relatively new, while the other "Villages" shuttles have up to 300,000 miles on their worn out mini buses. These services are evolving, and I am happy to help Signature provide some much needed competition.

I wonder on how many of those five trips you were driven by Gary Wayne Sigmon. (http://alturl.com/e3bwc)

[BeetleBailey]

My wife and I have used them 3 times this year, and have been very satisfied with their service. In fact, we are using them again this month, and again next year. After being here over 13 years, we have had good and bad service from the other 2 major shuttles in The Villages also.

[villager]

Used them once. That's all it took. Never plan on using them again. Horrible experience coming and going.

[JoMar]

Use them to go to Sanford (not an Orlando fan) at least 3 times a year and our arriving visitors use them as well. So far (looking for good formica) we have had zero issues with their service. Until they screw up, we will continue to support them.

[nanci2539]

I had a terrible experience with Signature Coach and will never use them again. I paid for a private pick up returning at 8PM in Orlando from Europe. We connected in Wash from Amsterdam so it was a long day. I communicated several times with the office and was assured that the driver would be in the waiting area at 8:30PM holding a sign. We arrive in this area just after 8:30PM, no driver. I called the direct number of the driver, no answer. Left a voice mail. He called back around 8:50 saying he was just leaving the Villages; it was a busy day! I was livid. We waited another hour, no driver. I call again, he was at 30 minutes away, lots of traffic he tells me. 10pm comes, no driver. I was beyond being livid. My husband is pretty laid back and he too was aggravated. We were both tired and like others, have already paid for the pick up. The driver shows up around 10:20pm. One excuse after another but I am convinced I smelled alcohol on him My husband said no but I am more than positive he was drinking. Long story short, I notified the company the next day leaving a voice mail and sending an email. No response, nothing. But for me, they closed the door on any future business. I think some folks have positive experiences, that's great but when you have a bad one like some of us did, it's not worth taking a chance with them again.

[Two Bills]

I had a terrible experience with Signature Coach and will never use them again. I paid for a private pick up returning at 8PM in Orlando from Europe. We connected in Wash from Amsterdam so it was a long day. I communicated several times with the office and was assured that the driver would be in the waiting area at 8:30PM holding a sign. We arrive in this area just after 8:30PM, no driver. I called the direct number of the driver, no answer. Left a voice mail. He called back around 8:50 saying he was just leaving the Villages; it was a busy day! I was livid. We waited another hour, no driver. I call again, he was at 30 minutes away, lots of traffic he tells me. 10pm comes, no driver. I was beyond being livid. My husband is pretty laid back and he too was aggravated. We were both tired and like others, have already paid for the pick up. The driver shows up around 10:20pm. One excuse after another but I am convinced I smelled alcohol on him My husband said no but I am more than positive he was drinking. Long story short, I notified the company the next day leaving a voice mail and sending an email. No response, nothing. But for me, they closed the door on any future business. I think some folks have positive experiences, that's great but when you have a bad one like some of us did, it's not worth taking a chance with them again.

Use the link in post number 10.

Does it look like your driver?

[woolman44]

Here's another story about Signature Coach....
Paid $120.00 on July 7, 2016 for 2 round trip shuttle rides to Sanford.
Then comes hurricane Matthew......airport shutdown.....no shuttle ride needed for either going to or returning from airport. I canceled well within the 24 hour requirement. Still no refund!! Called 4 times and always get a run around. Trying to get reimbursement through credit card company now......Why does it resort to this?? Never again.
:cus:

[logdog]

We used Signature Coach this month for round trip to Orlando. They did a great job communicating who our driver would be and when we would be picked up. We were picked up on time at our home in a comfortable minivan with one other couple already seated. We were even offered cold water during the trip to the airport.

Trip back was a different story. This time it was a regular airport shuttle van with little leg room. We were picked up on time and only had to wait about 10 minutes for another couple and two singles. Then the 6 of us had to wait another hour for a couple who were still in the air. Our driver said one hour wait for additional passengers was not unusual. Some of us asked for water while we were waiting and was told by the driver that he had run out (this was at 9 am). We were the third drop off and had spent 2 1/2 hours in the van by the time we finally got home.

We will not be using Signature Coach again.

[maybe]

Coming from Orlando at midnight, very light traffic on the turnpike. But construction had caused traffic to slow to a crawl ahead of us. I was in front passenger seat. Sig. driver kept turning his head to rear as he was conversing with 2nd row passengers. I realized he was unaware of traffic ahead and screamed out "watch out" just in time for him to brake VERY hard and avoid the collision. We had been doing 75 mph. I was glad someone, me, was watching the road!

[Carla B]

Now that's really scary! Our driver told passengers whose flights arrived at the airport late to call the 800 number. I wonder if they get a reasonably timely ride home.

[JoMar]

Friends just left for the flight home.....great experience with Signature. Same when they arrived. I suspect that considering the number of trips bad experiences are the minority....similar to bad flight experiences, bad cab experiences in NY etc. Since Signature continues to book rides I suspect they are doing ok for the majority of the riders.

[Fraugoofy]

Friends just left for the flight home.....great experience with Signature. Same when they arrived. I suspect that considering the number of trips bad experiences are the minority....similar to bad flight experiences, bad cab experiences in NY etc. Since Signature continues to book rides I suspect they are doing ok for the majority of the riders.
Doing just ok isn't good enough for me. Pass on signature coach...

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[JoMar]

Doing just ok isn't good enough for me. Pass on signature coach...

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Based on other services, ok is about the norm....they all have had riders that weren't satisfied. Now if you can afford a private driver or love to put your personal car in jeopady by parking at the airport not sure there is a public transportation company that will do better than ok.

[Nucky]

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[Boothbaygal]

Appreciate the Heads Up on Signature Coach!

[mixsonci]

I had a very bad experience with Signature Wednesday night. Without going into the whole story, waited almost an hour and a half and nobody could tell me when they would get there, I went over to the Village Airport shuttle desk and went home with them. Now I have to call Signature and fight for my money back.

However, I have used Signature at least 5 or 6 times in the past with excellent results, so I will give them another chance.

[CWGUY]

I had a very bad experience with Signature Wednesday night. Without going into the whole story, waited almost an hour and a half and nobody could tell me when they would get there, I went over to the Village Airport shuttle desk and went home with them. Now I have to call Signature and fight for my money back.

However, I have used Signature at least 5 or 6 times in the past with excellent results, so I will give them another chance.

:shocked: And you are going to give them another try! WHY?

Is this the same outfit that I read had a driver stopped and charged with an alcohol related driving incident? Is it the same outfit someone in an earlier post said they thought they could smell alcohol on the driver breath? I really don't know.... just asking. :ohdear:

[greatime]

I have utilized Uber numerous times to and from Sanford airport. No complaints at all. They arrive approx. 15 minutes ahead of time on the average. Although we had the same driver only twice, all of them were competent and sociable. And, quite important in my mind, we were the only riders. No waiting for others or dropping others at their homes.

[mixsonci]

As I said, I have used them 5 or 6 times before and they were great. They are a fairly new company to this area so "problems" are bound to happen until they get their "feet wet" and figure out what they need to do. Probably not used to the rush of the holidays, delayed flights, drivers calling in sick (yes that happened) and they can't just hire someone for the day to fill in at the last minute.

Even the established companies have their problems and I'll bet you can find threads relating problems with them on here also. Thing is, you can't just say I'm never going to use someone's service because of one bad experience, because you will eventually run out of people to call to get you where you want to go.

As for the alleged driver that may or may not have been drinking, I don't remember the story so can't comment on it. However, even the big airlines have been caught with their pilots drinking. People are people and you get good and bad in all walks of life. If this story is true, hopefully he was fired.

[Sipe17]

Earlier today I got a call from them confirming my 9:00 pickup. Told them it was confirmed at noon. I was told we always pickup 4 hours before a flight. I told them I specifically told the woman I booked with I wasn't getting a flight, just picking up a rental car because I couldn't get one from the Villages. Then was told they would get back to me, is been seven hours, no call back and when I called again was told no refunds. I have a freaking email confirmation with the proper pickup time on it..was told nothing she could do. Never again.

[Carla B]

So, in other words, you would have had to pretend you had a 4 pm flight on _____ Airline in order to be picked up at noon? Unreal!